“Thanks for calling (insert company name), where your dream is our destination. I’m helping another customer at the moment, but please leave your name and number, and I’ll return your call.”
Callers don’t have the luxury of seeing the script laid out in front of them while they’re listening to the various menu options. With this in mind, it’s important to use language that’s easy for callers to comprehend the first time they hear it.
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1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
Verbal Content – generally, you should use 100 words to make up 1 minute of content produced with background music. In other words, one to two paragraphs per minute. The topic can range from product promotions to general company information.
What’s more annoying than being unprepared? Doing business with someone who is. In other words, don’t wing it — practice your script, speaking slowly and annunciating each word.
5.) Все наши сотрудники по-прежнему заняты с другими клиентами. Пожалуйста, оставьте сообщение или свяжитесь с нами по электронной почте - мы свяжемся с вами как можно скорее. Большое спасибо за ваш звонок - До свидания.
Microsoft’s 2015 Global State of Multichannel Customer Service Report concluded that the telephone is still the most-used customer service channel in the United States (81%), followed closely by email (78%). And with so many consumers still picking up the phone, voicemail may still be necessary.
3.) Questo è un servizio a pagamento. Se rimanete in linea, sarete connessi ad un tecnico, altrimenti si prega di riattaccare.
You have reached (Your Name) at (Your Business). We help (What Your Business Does). I wasn’t able to take your call right now, but leave your name and number and I’ll get back to you as soon as I can.
I've helped thousands of professionals in dozens of industries. If you know you or your team is capable of more, then you’ve come to the right place.
Turn this feature on via the account center to hide your name and number on all calls you make. You can also hide your number on a per-call basis by dialing *6 7 before making a call.
2. “Hi! We’re glad you called [company name]. We’re happy to help but we are either on the line with another client or on the go! Please let us know your name, number, and reason for your call today. As soon as we become available, we will call you right back. Thanks!” Ask your callers to leave a short message so you can determine when to return their call.
Hello. You have reached Erin Klineman, Marketing Manager for Stone & Associates. I am currently out of the office attending a conference until August 4th. I will be checking messages daily, however, if you need immediate assistance, please contact Marketing Specialist, Michael Kim at extension 240. Otherwise, please leave a message, and I will call you back at my earliest opportunity.
If you can communicate professionalism and personality with a recorded message, you are building a positive image of yourself and your business that the caller can keep in their mind.
In these cases, it is important to clearly state this and make it as easy as possible for the caller to note the alternative contact details.
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3.) Il s’agit de la boîte de messagerie de M. John Doe. Laissez un message ou rappeler à ce numéro plus tard. Merci pour votre compréhension.