77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
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Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
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You can identify yourself with only your first name on a personal cell phone or home voice mail. If it is a business voicemail, I suggest including your first and last name. I would also include your title.
1.) Bem-vindo à John Doe. Infelizmente, não há ninguém no escritório agora ou você está ligando fora do horário comercial. Por favor, deixe uma mensagem ou envie um e-mail para [email protected]. Muito obrigado pela sua ligação.
Nobody wants to play phone tag. Skip the back and forth by explicitly telling the caller to leave their name, number, and the best day(s) and time(s) to reach them. Your clients will appreciate you not wanting to waste their time.
2.) Pour éviter d’attendre trop longtemps, vous pouvez laisser un message ou nous envoyer un email sur [email protected]. Nous vous contacterons dès que possible. Merci beaucoup de votre appel – Au revoir.
5.) Добро пожаловать на персональный почтовый ящик Ивана Иванова, компания «Вася Пупкин и Ко». Пожалуйста, оставьте сообщение и свой номер телефона после гудка. Вам обязательно перезвонят. Для срочных запросов, пожалуйста, отправьте письмо на [email protected]. Большое спасибо за ваш звонок.
Hello! You’ve reached [Luke on the Customer Success Team at LinkedPhone]. Our office is currently closed but rest assured your call is very important to me. Please leave your name and number and let me know how I could be of service to you. I’ll return your call on the next business day. Thank you!
Adam Boalt, CEO of LiveAnswer, a provider of phone support services for small and midsized businesses, puts the voicemail abandonment rate at between 50 percent and 75 percent, depending on the type of business.
Here, the DUI lawyer ensures the clients are assured of help at the earliest and to tackle emergency situations he/she offers an alternate number.
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
3. Top business voicemail messages examples that you can try today for your brand
Recording professional voicemail greetings is easy but many people find it to be akin to public speaking, and are therefore apprehensive about starting. First of all, lets acknowledge the elephant in the room and just say that nobody in the history of the world enjoys the sound of their voices being played back to them. Once you can accept that, getting a professional voicemail greeting or Auto Attendant menu recorded will be a lot easier. To help you get the right tone and tenor of what you’re trying to communicate over you business voicemail, we’ve put together this handy list of resources for you.
According to Nuance's research, most voicemail messages languish for at least eight hours before they are heard.
1. Tap the fixed key with the envelope graphic, or dial the phone’s phone number.