Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.
41. Hello, you’ve reached [X company]. Leave a message so we can call you back as soon as our team has a spare moment.
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What voice do you want to convey when speaking with customers? This may be professional, casual, or even humorous.
Choose your busy greeting from the drop-down menu next to If busy use greeting from: System—This plays the system default greeting. Personal—If this option is selected, choose the file to upload.
What’s more, according to WP Beginner, “more than 88% of local searches on mobile devices end up in a phone call,” so you don’t want to be caught off guard when a customer calls!
“Congratulations! You’ve reached the right person! It’s [your name]. Unfortunately, you’ve called at the wrong time. Please leave a message with all your contact information, and I’ll call you back within 24 hours.”
Note: Voicemail, Visual Voicemail, and Voicemail transcription are available from select carriers in select countries or regions.
15. “Hello, you’ve reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, ‘achieve 40% growth through streamlining HR’] and are unable to take your call. Instead of putting you on hold and taking up your valuable time, please leave your name, company, and phone number and we’ll give you a call back ASAP. Thank you!”
The script is relatively similar, but the doctor is including a good reason for not being available, so patients don’t feel like they’re being ignored. He’s also left another avenue for patients to get in touch if they need some urgent help.
18. "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks and have a great day."
Business 1300 works with many talented voice artists that have over 18 years’ worth of experience producing professional voice overs. Both of our female artists are very well spoken with clear voices. They also have the ability to sound young or mature, so they are extremely versatile in delivering the right message for your business.
Greetings can be recorded by dialing the Voice Portal (pressing the message button on your IP phone) and entering the Voice Portal password. 7
6.) Buongiorno e benvenuti alla John Doe AG – La vostra agenzia per prodotti campione. Purtroppo, tutte le linee sono occupate al momento. Si prega di riprovare più tardi o di aspettate solo un attimo. Grazie, il team di John Doe.
6.) Bem-vindo a John Doe. Nosso atendimento telefônico não funciona durante o feriado. Nossos horários de funcionamento podem ser encontrados em nosso site www.johndoe.de. Agradecemos a sua confiança e desejamos à você e seus entes queridos boas festas e um feliz ano novo.
Calmly and steadily record your voicemail. Don’t rush it to the point where the customer can’t decipher everything you’ve requested on the message. To ease the process, write your voicemail down with pause points. This will ensure you annunciate everything clearly and can assist in managing your speed.
Please leave your contact info, full name, and other details and I’ll call you back once I’m back in the [city/country/area]. Ciao for now!”
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