You already know the importance of staying in touch with your customers, whether they’re down the street or across the ocean. More than ever expanding into international markets is necessary for many growing businesses - and Business Voice offers competitive per-minute rates so international calling doesn’t have to be expensive.
Does your organization have a witty catchphrase or slogan? If so, use that to your advantage. Here is one that could be tailored towards a custom software company:
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So in January, the bank offered employees who didn't need voice mail to interact with clients a choice to ditch it.
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When your customers call and leave a message, their experience can significantly influence their view of your business. From navigating a menu to hearing a prerecorded business voicemail greeting, they’ll take note of how simple and professional their experience was. You can make sure they reach you with ease, both by optimizing their automated menu navigation and by ensuring they hear a professional recorded message when they call.
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If you’re rarely in the office and don’t use a mobile cell phone app to receive calls, be sure to provide alternatives so that customers can still receive the support they need.
1.) Herzlich willkommen bei der Mustermann GmbH. Leider ist das Büro derzeit nicht besetzt oder Sie rufen ausserhalb der Geschäftszeiten an. Sie können aber gerne eine Nachricht hinterlassen, oder eine Email an [email protected] schreiben. Vielen Dank für Ihren Anruf.
Paul Blanchard, managing director of an eight-person PR firm based in London, says his company got rid of voice mail three years ago. Even for a client-services business, voice mail seemed unnecessary, he says.
https://www.universalclass.com/articles/business/customer-service-using-voice-mail-and-taking-messages.htm
45. Hi, this is [X department] at [X company]. We’re not able to take your call right now, but if you leave a quick message after the tone, our next available representative will call you back shortly.
9.) Benvenuti alla John Doe. Siamo spiacenti, ma nessuno è in ufficio al momento. Si prega di lasciare il vostro nome e numero di telefono dopo il segnale. Vi richiameremo al più presto possibile.
3.) This is a paid service. If you stay on the line you are connected to a technician, otherwise please hang up.
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
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