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There is no definitive answer here, but you should include one of the two at the beginning of your message based on what makes the most sense.
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It can be quick and easy. “Thank you for calling Davissa Phone Systems.” If you identify your voicemail right away, people will feel more confident in leaving their message, knowing it’s going to the right place.
If you’re not going to apologize or sound regretful about it, chances are you will lose on potential prospects. Mean it to your prospects how you are really sorry you can’t assist them at the moment.
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It’s a good practice for each of your team members to have their own personal business phone numbers. There are many reasons why they shouldn’t use their personal cell phone number for business, so you’ll want to give them their own phone number through your VoIP provider or phone system.
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As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
22.Hello, you’ve reached [X company]. Unfortunately, we can’t answer your call right now. But your call is very important to us — so please leave us your name, phone number, and the reason for your call and someone from our team will get back to within [X number] business days .
14. Hi, you’ve reached [business name]. We can’t take your call at the moment, but if you leave your name and number, the next available team member will return your call as soon as possible.
To learn more about Call Queue with Music On Hold or the Rollover Hunting feature, log in to the Optimum Business Account Center at optimum.net/business and click on the "Explore Optimum" link to watch the tutorial.
We offer 24/7 support and abundant training resources for all of our customers including weekly live training sessions and one-on-one new customer training.
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