(Wondering how you can receive texts from your business callers? Check out the OpenPhone App today)
It’s a good practice for each of your team members to have their own personal business phone numbers. There are many reasons why they shouldn’t use their personal cell phone number for business, so you’ll want to give them their own phone number through your VoIP provider or phone system.
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12. Hi, this is [your name]. I’m away from my phone at the moment, but leave a message after the tone so I can get back in touch later today.
42. Hi, you’ve reached [X company]. Our team is currently out of the office or assisting other customers. Leave your name, number, and a brief message so we can direct your call to the proper team member when we return.
“Thank you for calling [company/person’s name]. We are currently unavailable, but if you leave your name, phone number, and message, we will get back to you as soon as possible.”
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If you’re a small business owner, we recommend going with the RIY (record it yourself) route. First, it’s more affordable. Second (and more importantly), if your clients expect to work with you directly, they will expect to hear your voice when they place a phone call.
22. Hello, this is [your name]. I’m currently away from my phone. I return calls on Tuesday and Friday at 10 a.m. Please leave a detailed message including your name and a callback number and I’ll get back to you as soon as I can.
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Before you record your business greeting, make sure to write it down first. Finalize your script and then rehearse a few times before you record the final business voicemail.
The main point that we want to drive home with this article is that you shouldn’t overthink your business voicemail greeting. Just keep it short, and state the relevant information.
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Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
You can play a voice message at different speeds and pause/resume the message, using desktop client visual voicemail, or by dialing into their voicemail. Pressing a certain key on your phone controls how you can hear the voicemail: Read your voicemail transcription
A lot of small businesses set up a 13, 1300 or 1800 number to appear more professional, but that’s only the first step. Using a business phone service gives you a range of advantages over your standard landline, including the ability to: Set your business hours and record different voice greetings to align with a particular time of day or year. Set up an automated response, add department extensions to route the calls, and more. Have multiple users on the phone number via call overflow regardless of their location. For ideas on what to include in your voicemail greeting, see our blog on examples of professional voicemail greetings.