The next key element is giving a short reason or apology for being unable to take the call. Make sure to say something quick and concise like: “We are sorry to miss your call, but we are assisting others or away from our desk.”
Rollover Hunting is a feature that is managed by the Account Manager or Phone Manager. It allows incoming calls to your primary phone line to roll over to the next available line and, if al l lines are busy or not answered, the call can roll over to voicemail. It will hunt through all lines in the group once to find an idle line. You can configure multiple hunt groups and the number of rings before the call is routed to the next li ne. Each hunt group must have a minimum of two lines and a unique primary number. There are three hunt sequence options:
.
Of course, yours may need more details. But, even if you’re changing your outgoing message every day, it should only be a slight variation from a standard greeting.
Here are several tips to consider when setting up a professional voicemail greeting:
13. "Hello, you've reached [company]. If you're looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to chat with our team? Leave your name and number, and we'll return your call straight away."
Different businesses may require different types of greetings. This is the ultimate list that can work for a wide array of company messages.
The bottom line is that a business’s situation is likely to change often and rapidly, each of which need a unique and applicable voicemail greeting to cover the circumstances and timeline. For example, callers shouldn’t reach a business-as-usual voicemail, and therefore expect a return call within the business day, if the subject they’re calling is out on vacation for two weeks. Such a lack of communication is a recipe to lose that caller’s trust and tarnish the brand’s reputation.
Stay up to date with exclusive business advice, research and tips delivered monthly. COMPANY About Charter About Spectrum Business Careers Accessibility Newsroom Investors Privacy Center SHOP Popular Packages Spectrum Business Internet Spectrum Business Voice Spectrum Mobile Spectrum Business TV Services in My Area EXPLORE Spectrum Business Case Studies Partner Program National Accounts Wholesale Referral Program Enterprise Services Spectrum Reach Residential Service HELP & SUPPORT Contact Spectrum Business Support Store Locator Contract Buyout 30-Day Guarantee Speed Test Sitemap Your Privacy Rights California Consumer Privacy Policy California Consumer Do Not Sell My Personal Information Privacy Policy AUP & Terms of Service
2. Company Wide Voicemail Greeting. You want to be a little more formal when you're recording a business voicemail greeting for your company. State your business name, your hours of operation, the manner in which you'll reach out to the caller, and a place where he or she can obtain more information about your business.
If, on the other hand, your clients work with a number of team members, you might consider hiring a voiceover professional to record your greeting. While a recording with a voice actor is an extra expense, the result often outweighs the cost.
1. "Hi, you've reached [your name] at [your company]. I'm unavailable right now — probably helping [type of company] get [X results, e.g. ‘ double their leads in 60 days,' ‘hire the best and brightest engineers,' ‘convert 40% more customers.']
4. Include Other Contact Methods. If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting.
By submitting this form, you agree that ActiveCampaign may send you promotional emails about our products and services. You can unsubscribe at any time, free of charge. View our Privacy Policy.
Once your voicemail is set up, dial 555 from your own extension to access it. (Click here for more options.) Back to top How to Manage Call Forwarding Rules for Individual Users My Business/After Hours/Weekend Voicemail greeting doesn't activate. Residential Small Business Internet Bundles TV Home Phone Fiber Internet Special Offers Moving? Accessories Business Internet Business TV Business Fiber Business Phone Business Bundles Support Sign In Check For Deals At My Home Support Center Home phone Calling features Voicemail basics
Examples of Good Business Voicemail Messages. It makes a positive difference when you record a greeting message that adheres to the basic elements of good voicemail greetings. Here are some good business voicemail greeting examples: Hello, this is Jim Smith. I am currently on the phone servicing another client.
2. Access your voicemail. Dial *98 from your home phone. If you are away from home, dial your access number and follow the prompts, or dial your phone number, then press the * key when you hear the greeting.
You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.