A professional voicemail greeting should be no longer than 60 seconds. List the important information we've discussed above, provide alternative methods of communication and close with a thank you.
As a professional business, in no way should you ever resort to leaving one of those generic, pre-recorded, “No one is here to take your call” messages that the phone company often provides. Record a greeting yourself, or have one professionally done for you. If you choose to record a greeting yourself for your office phone, there are a few simple keys that you should keep in mind:
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It makes sense to have an after-hours / weekend voicemail greeting for important teams at your business so that your clients feel confident that they will be taken care of. You may also suggest alternate resources like a help forum, knowledge base, or online chat to support customers while closed, if available.
For many small businesses, it may not be possible to pick up the phone immediately. Other times, you may receive a call after hours or during a busy time when no staff is available to assist a caller.
In today’s digital-first world, it can be extremely easy to treat things like your business voicemail as an afterthought. Your voicemail has the potential to communicate so much more effectively than its digital counterpart.
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Caller ID masking is common for many businesses who want their main phone number to appear in caller ID receivers, regardless of which line places a call. In these instances, Cox Business will set up masking to use the main number as the caller ID. Cox Business only masks Caller ID upon request and does not include additional charge(s). If we use a Cox Business virtual telephone number, how do we set up and use voice mail?
Recording your professional voicemail greeting can sometimes cause apprehension, especially if you have never done so before. You may find it helpful to go to a very private location when you are ready to record, and this can help ensure there is no background noise when you are finished. Take a few minutes to review the list you made earlier, and rehearse the greeting a few times if you are extremely nervous. While you are rehearsing, make sure your speech flows smoothly and you do not use filler words like "uh" or "um". Is Amazon actually giving you the best price? This little known plugin reveals the answer. Professional voicemail greetings should be pleasant in tone to encourage customers to call back later.
“Hello! You’ve reached the voicemail of [your name], [your job title]. I’m currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I’ll be sure to get back to you as soon as I’m available.”
Here are several tips to consider when setting up a professional voicemail greeting:
Obviously, I need to update it. And if you haven't changed your voicemail greeting in over a year, you're likely in the same boat.
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Category: Phone Number, Customer Service, Contact Support, Business, Office Show more
Here’s our ultimate guide, including video and audio samples, on every thing you need to know about professional voicemail greetings:
2) Always mention the name of your business in the voicemail, and if the greeting is for a desk extension, be sure to state who the caller has reached.
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Pro Tip: Smile while you’re recording your greeting and your voice will sound pleasant.