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If someone is listening to your voicemail greeting it's only because they intend to leave you a message. Don't make them listen to 3 minutes of rambling in order to do so. Plus, you're more likely to deliver a clean, professional read if you stick to shorter greetings. If more specific information is needed, direct callers to where they can find it on your website.
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77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
9. “Hey, it’s [your name] at [your company] – thanks for giving me a call! I can’t wait to chat. Just leave your name, number and I’ll call you back as soon as I have the chance. Better yet, send me a text with the best time to reach you and the reason for your call. Looking forward to hearing from you.” Text communication is becoming much more relevant now. Direct your caller to text you in case they have a question you can answer easier via text. Who knows, they might prefer text messages to phone calls too.
Whether you’re a small business or a large corporation, professional voicemail greetings make your business look more professional, and can also help to increase sales and improve customer satisfaction.
One of the things that can irritate the customer or client is when they come to a meeting without knowing what to bring along. Your business voicemail greetings can be a way for them to know the documents they must come with so that they do not waste their time.
Website: https://www.att.com/ecms/dam/att/business/help/pdf/UG_ATT_Phone_for_Business_121217.pdf
Another possible solution is to give callers who don’t want to leave voicemails other ways to reach you, such as by emailing, texting or visiting your website. “Solve the caller’s problem in the voicemail greeting,” Baldwin suggests. If your outgoing message is informative enough, he says, callers won’t even need to leave a message.
16. “Hello, you’ve reached [your name, the office of X company]. The team is currently out of the office, but we’ll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you’re so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]”
Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.
Now that you are aware of the tips to create an efficient voicemail message, the next steps would be to understand from the examples below how you can get started.
For many, a voicemail greeting is the first impression a customer gets for a business. You need to make sure your company’s message matches your company’s image, so putting some thought and effort into your voicemail greeting is imperative. Wondering what it takes to come up with a proper business voicemail greeting? Here are 8 keys to creating the perfect voicemail recording. Click To Tweet
Before you officially pick a greeting, why not practice on making your voice even and understandable? I know that my voice rises when I speak on the phone, and I tend to speak faster, so I practice in the mirror to slow down my voice and make sure that I am speaking as naturally as I can.
9. "Hey, this is [your name]. Thanks for reaching out. I'm busy at the moment, but if you leave your name, number, and message, I'll return your call.”
On Air Recordings recommends you order professional voicemail greetings through their site, then describe the tone, approach, or voice direction you’re going for.
That said—as with any technological advancement—challenges and dilemmas can arise. Here are five common voicemail problems businesses face and solutions for them:
People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.