Setting up your voicemail system in 8x8 Admin Console, and changing voicemail settings or greetings from your phone or mobile application.
*Note: Some of your users don’t celebrate all the same holidays you do. Remember to keep these voicemail greetings neutral 🌟
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6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you."
Provide as much useful information in your business voicemail greeting. However, be sure to keep it short and concise. An excessively lengthy voicemail can be damaging rather than helpful. Keep your voicemail to around 20-25 seconds maximum.
Recording company voicemail can be really simple, like speaking your new business voicemail script into an iPhone, or you can set up voicemails across your entire company at a highly professional level.
Solution: Have voicemails transcribed into text format so they can be quickly read as well as stored on a computer like any text file. “Then you can search voicemails for keywords like ‘I need a quote’ or ‘price is too high,’” says Dan Baldwin, an information and communications technology consultant for business owners with ICTLA in Lake Elsinore, California. Spectrum Business Voice offers customers more than 30 calling features, including the ability to have voicemails transcribed and then viewed online.
When someone reaches your voicemail, it’s important that you help them confirm that they have reached the right person by providing all of the relevant information that they will need. Who have they reached? Did they contact the right person and the right business? Should they leave a message? When will you get back to them? Is there a better time for them to call?
Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
I am leaving a message and hearing the response, “Your message is too short.” Is there a minimum length for a message left in a voice mailbox?
A professional voicemail greeting can be the difference between a caller proceeding on to deliver their message or simply hanging up. Ensure you take the time to craft the right voicemail greeting for your business.
A good way to do this is to maybe add, “Have a wonderful day” at the end of the greeting. It’s short, so it won’t contradict the first point, and it makes the message more personal.
People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
5. Change mailbox settings and greetings. Access voicemail. From the Main Menu, press 4 for Mailbox Settings. Press 3 for Greetings and follow the prompts. Set up sub-mailboxes.
Open your voicemail greeting with a 'Thank you for your call. We're not available right now by please leave your message and we'll get back to you within [specify time]'.
You can set up new voice mailboxes before or after the migration, and after the migration, you can set up mailboxes by dialing “*298” from your desk phone, entering the default PIN “COXCOM” (269266), and following the prompts.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
Sorry I wasn’t able to take your call, but please leave your name and a detailed message and I’ll get back to you.