This article covers the configuration steps for introducing voice mail support into a Skype for Business (SfB) Server 2015 environment by integrating with Exchange Server 2013 Unified Messaging (UM). Note that this series of Exchange integration articles leverages Exchange Server 2013 and will continue to do so for continuities’ sake. Microsoft has recently released to the public the
ObjectiveApplies ToProcedureChanging Voicemail Settings in 8x8 Admin ConsoleChanging Voicemail Settings or Greetings from Your Phone or Mobile App ObjectiveApplies ToProcedureChanging Voicemail Settings in 8x8 Admin ConsoleChanging Voicemail Settings or Greetings from Your Phone or Mobile App Note: Click here to set up voicemail in Account Manager, the legacy version of 8x8 Admin Console.
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12. “Hi, you’ve reached [company]. Unfortunately, we’re currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP.”
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That’s why a script is so helpful. Wondering why prospects aren’t leaving messages if you don’t answer right away, or what all of those missed calls are?
12. Hi, this is [your name]. I’m away from my phone at the moment, but leave a message after the tone so I can get back in touch later today.
11. "Hi, you've reached [company]. Unfortunately, we're currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP."
I purchased this base phone along with 4 handsets in January. Setup for the voicemail was a beast and we had to call tech support twice to get outgoing voice message established. A few days after setup, the voice messages that were left by our customers were being cut off. The line would simply hang up …
A monotone voice can be a turn off for a caller. You want your caller to feel like they missed out on speaking with you — not like they dodged a bullet.
You have stated your calls-to-action. Now you have to make sure they know the process to follow. If you want your customers to leave their voicemail messages, you have to tell them from the start, “Kindly leave your name, purpose of your call, and how to contact you.”
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Any time you're checking voicemail from a phone line that is not your home line, you are required to enter your voicemail PIN. Did you forget your PIN? You can reset it.
Expand your message with 'We're sorry we couldn't take your call this time.' The inclusion of 'this time' or 'on this occasion' suggests that the voicemail is the exception rather than the rule.
5. Hi, this is [your name]. I can’t get to the phone right now, but please leave a message with your name and number, and I’ll get back to you as soon as possible.
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9. "Hey, this is [your name]. Thanks for reaching out. I'm busy at the moment, but if you leave your name, number, and message, I'll return your call.”
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