This article is about the second main type of greeting – the voicemail greeting. All businesses should have professional voicemail greetings at the company level (i.e. your general business number), department level (e.g. customer service), and employee level, where applicable. It’s important that each of these voicemail greetings align with the brand and personality of your company to ensure that every caller has a consistent experience. Let’s dive in!
11. “Hello, you’ve reached [X company]. We can’t take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours.”
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13. "Hello, you've reached [company]. If you're looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to chat with our team? Leave your name and number, and we'll return your call straight away."
Website: https://grasshopper.com/blog/6-phone-greetings-for-business-that-improve-customer-interaction/
21. Hello, you’ve reached the Sales Department at [X company]. We can’t take your call right now, but please leave your name, contact information, and the reason for reaching out, and one of our team members will be in touch within 24 hours.
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Hello. This is (name). I'm not available to take your call right now. Please leave your name, phone number, and the best time to reach you. I will get back to you as soon as possible. Employers: Post Jobs Job Search Advice: Careers Resumes Interviewing © 2021 CollegeGrad LLC About Blog Contact Privacy
Because for many callers, this will be the first point of contact for your business, it’s important to set it up correctly — but how?
Greetings can be recorded by dialing the Voice Portal (pressing the message button on your IP phone) and entering the Voice Portal password. 7
If you drone on and on, there is a good chance that some of your callers are going to hang up before leaving their message.
WHENEVER YOU WANT TO USE YOUR BUSINESS VOICE MAIL SERVICE 1. Dial your telephone number (see page 6). 2. Dial your passcode (4 to 7 digits). Main Menu Listen To listen to your messages, press . Send To send a message to another Business Answer Call or Voice Mail subscriber, press . Reminders To set a reminder, press . Access another Mailbox or
A business’ voicemail greeting is often the first point of contact with a business’ customers. Getting this greeting right can make a business sound professional and trustworthy. A badly-done greeting, on the other hand, can confuse and infuriate customers over the phone.
9. “Hi, you’ve reached [your name]. I’m unable to come to the phone right now. But if you leave your name, number and a short message, I’ll be sure to call back.”
For more general advice on voicemail messages, read our tips and examples for business voicemail greetings. Business Voicemail Etiquette I: Creating Professional Outgoing Greetings
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
A professional voicemail greeting can be the difference between a caller proceeding on to deliver their message or simply hanging up. Ensure you take the time to craft the right voicemail greeting for your business.
15. “Hello, you’ve reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, ‘achieve 40% growth through streamlining HR’] and are unable to take your call. Instead of putting you on hold and taking up your valuable time, please leave your name, company, and phone number and we’ll give you a call back ASAP. Thank you!”