Virtual Receptionist allows all calls to be answered automatically - 24/7/365. Set up a customizable greetings that can route your callers to specific departments or extensions, and you can even give your Virtual Receptionist its own office hours with time-of-day scheduling, ensuring your customers hear the right greeting at the right time. Combine with other advanced features like rollover hunting and call queue with hold music that makes the wait enjoyable to ensure you never miss a call again.
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A monotone voice can be a turn off for a caller. You want your caller to feel like they missed out on speaking with you — not like they dodged a bullet.
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Call Queue with Music On Hold: Customers who purchase Virtual Receptionist can enhance their rollover hunt group with this feature. You can select from 12 music choices, specify the maximum time you want a caller to stay in queue and the number of callers that can be put in queue.
Block incoming calls from up to 32 selected phone numbers as well as all callers who do not show their Caller ID information. Those callers can dial *82 to allow the Caller ID information to show when calling your number while this feature is active.
Calling your retrieval number — instead of your home phone number — is a faster way to listen to your messages remotely. You will be prompted immediately to enter your PIN and don't have to wait for your greeting to start.
And you’re done! Your CenturyLink voicemail is now set up. Whenever you have an unheard message, you'll hear a stuttered dial tone when you pick up your home phone. Take a few minutes to gather your thoughts, even jot down a few notes, and practice before you record. Before you start recording, turn off anything in the background that might cause noise. This will ensure your voice is clear and easy to understand. While clever greetings can be fun, it's worth taking a moment to think about the range of potential callers who may be leaving you voicemail. Consider the tone and image you want to project. Don't worry! If you don't like your recording, you can erase it and re-record as many times as you'd like.
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If you like to keep things simple, opt for a basic greeting. Most voicemail options allow you to record just your name, which lets callers know they’ve reached the right person.
Rather than waiting for a callback, open up additional channels of communication with your callers by inviting them to email. The most professional voicemail greetings often include an alternative method of communication.
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That said—as with any technological advancement—challenges and dilemmas can arise. Here are five common voicemail problems businesses face and solutions for them:
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For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.