An increasing number of self-employed Americans today manage more than one business. Sometimes the craziness of it all can seem to be a bit ovewhelming, especially when incoming cell phone calls can’t be distinguished as being for one business or the other. Many times it is just best to know in advance what a call is about, so that you can be prepared to handle the matter. This is where using current voicemail technology can make life a lot simpler.
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Missed calls aren’t… ideal, but if you do miss a call, how do you keep your customers engaged and encourage them to leave you a voicemail?
Are you struggling to come up with a voicemail greeting that you believe in? Do you find that everything you record comes out too casual, overly professional, or doesn’t seem to touch all of the bases that you want it to?
A professional voicemail greeting should be no longer than 60 seconds. List the important information we've discussed above, provide alternative methods of communication and close with a thank you.
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6. Hello, this is [your name] at [your company]. I am unavailable at the moment, but please leave your name, number, and the reason you’re calling, and I’ll call you back as soon as possible.
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We actually know a top insurance sales guy who did a sales motivational message every day just like this, and people used to call just to listen to his thoughts.
Writing a script doesn’t mean you have to write a speech. A simple greeting is fine, like this sample voicemail message:
A good way to do this is to maybe add, “Have a wonderful day” at the end of the greeting. It’s short, so it won’t contradict the first point, and it makes the message more personal.
An excellent business voicemail greeting conveys your level of professionalism and competence while also providing your callers with a glimpse into your company’s culture and level of care. As minor as it may seem, your voicemail greeting can instill confidence and trust in your callers or it can be a cause for concern.
3. "Hey, this is [your name]. If you're calling for [X reason], please [contact so-and-so] or [go to our website, send me an email]. For all other inquiries, leave your name and a brief message and I'll call you back within [one, two, three] business day[s].
You can create a list of up to 32 phone numbers and have them forwarded to another phone number, voice mail or do-not-disturb announcement.
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The phone you use to record your greeting – and your surrounding – can turn your carefully scripted greeting into an unprofessional mess. Background noise is terribly distracting, so choose a quiet room or parked car to make your call. Landlines, or a “wi-fi enabled” cellphone call, can provide much better connection quality than a standard cellphone. If you must use a cell phone, be sure to use a high-quality headset for the best clarity.
For more accessibility options, see Learn how to navigate Skype for Business using accessible features.