People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
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Ensure your inbox is set to receive messages. First thing’s first. Your professional contacts can’t leave a message if your voicemail system isn’t correctly set up or your mailbox is full
Leave out excuses like “I’m probably with a client right now” or “I’m unable to answer the phone right now” – it’s obvious you can’t answer your phone if a caller is listening to your voicemail greeting!
Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
Standard voicemail from Midco Business includes a main greeting with several basic options to reach others. You and your employees can each have your own voicemail box with a unique greeting and password. Customize your greeting to let people know they’ve reached the right person.
Use these step-by-step instructions to set up your voicemail. And don't worry if you make a mistake — you'll always have the option of backing up and changing your response.
Here are 15 business voicemail greetings to keep your clients and boost your credibility:
Thank you for calling [LinkedPhone – Where Freedom Rings!]. You’ve reached us outside of business hours. Please select from one of the following options: [for business hours press 1; to leave a message press 2; if this is an emergency, press 0 to be directed to our 24-hour customer success team.] We are grateful for your call and we look forward to speaking with you soon!
The next key element is giving a short reason or apology for being unable to take the call. Make sure to say something quick and concise like: “We are sorry to miss your call, but we are assisting others or away from our desk.”
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
Telephone voicemail messages influence your callers’ impression of your entire organization. In most cases, the first contact and first voice any caller to your company will hear is the voice on your telephone messages. You want to ensure that this voice projects a professional business image for your organization.
Alerts you with a special tone when someone else is calling you while you are already on the phone.
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After you recognize yours and your customer’s pain points, it will be much easier for you to classify what instructions that you need to mention in your business voicemail greetings. Modifying your calls to action will help to make a big difference in eliminating pain points and enhancing the customer experience.
1. Business voicemail greeting samples. If you have a main business phone number that’s shared with the customers or publicly listed, you’ll want to make sure it has a professional voicemail message to greet callers.