Even in today's fast-paced world, customers don't like being greeted with an automated message. According to the New York Times, callers of a certain age are put off entirely if they are answered by a voicemail instead of a real person.
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Solution: Make it easier for callers to reach a real person. For example, if you have multiple phone lines, Spectrum Business Voice offers you the option of setting up an auto-attendant that answers your business phone and provides callers with a menu of options—such as particular employees or departments. This way, callers are more likely to reach the people who can help them. A hunt group is another voicemail feature: If one employee does not answer their phone, it redirects calls to another phone line in your business and can keep trying all the lines you have. It will only direct calls to voicemail if no one answers their line.
34. Hey, this is [your name]. I’m sorry for not picking your call right now. Please leave your name, number and a brief message, and I will get back to you at the earliest opportunity. You can also reach me via email at [email address] and I will reply to you shortly.
Say that your prospects want to speak to the sales department and so when they realize that they have reached the right department and hear the voicemail messages, they will be compelled to leave their contact details so that the sales team can reach out to them later. They will be relieved.
Because for many callers, this will be the first point of contact for your business, it’s important to set it up correctly — but how?
In this blog post, we'll cover how to set up several voicemail greetings: a name recording for your voicemail box, a default greeting, and a temporary (for holidays and vacations) greeting.
Nobody wants to listen to a long-winded voicemail. Keep your greeting short, simple, and concise. A voicemail message should pique a client’s interest and leave them looking forward to your call. Stick to the basics, explaining your company name, hours of operation, and when to expect a callback.
17. “Happy Holidays from [company name]. Our hours are a little bit different this holiday season. [List hours]. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. For all other inquiries, we’ll contact you when we are back from the holiday – we might be a few pounds heavier but eager to speak with you! Happy Holidays.” Things happen during the holidays, we know. Let your callers know you are still there just in case!
32. Hi, you’ve reached [your name] at [your company]. I’m away from my desk. Please leave your name, number and a message, and I will get right back to you.
In this post, I’ll share what makes a good voicemail greeting — and the best voicemail greeting scripts you can use.
Website: https://docs.microsoft.com/en-us/microsoftteams/set-up-phone-system-voicemail
Website: https://docs.microsoft.com/en-us/skypeforbusiness/hybrid/configure-cloud-voicemail
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Interesting Read : Why Should You Say NO To Increasing Customer Service Calls In 2020? Best Business Voicemail Greetings examples that you can try today for your brand
40. Hi, I’m not in right now, but if you leave a detailed message I’ll call you back promptly.
The script is relatively similar, but the doctor is including a good reason for not being available, so patients don’t feel like they’re being ignored. He’s also left another avenue for patients to get in touch if they need some urgent help.