A professional voicemail greeting can be the difference between a caller proceeding on to deliver their message or simply hanging up. Ensure you take the time to craft the right voicemail greeting for your business.
28. Hello, you’ve reached [your name]. I can’t come to the phone right now, probably because I’ve just stepped away from my desk, but possibly because I’m trapped under something heavy. Leave a message and I’ll call you back within one business day — and if I don’t, please send help.
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What’s more annoying than being unprepared? Doing business with someone who is. In other words, don’t wing it — practice your script, speaking slowly and annunciating each word.
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If someone is listening to your voicemail greeting it's only because they intend to leave you a message. Don't make them listen to 3 minutes of rambling in order to do so. Plus, you're more likely to deliver a clean, professional read if you stick to shorter greetings. If more specific information is needed, direct callers to where they can find it on your website.
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Your message is a period of time that they are forced to wait through in order to do what they called to do in the first place — relay information to you.
Please note that if you record an unavailable greeting, it will be used instead of the default message with your name recording.
Once you thank your customers for calling, state your name and the department. Make sure to speak clearly so the caller knows they called the right place and can understand what is being said. Don’t rush through in case the caller wants to write the information down.
When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
Note: To enable visual voicemail, ask your admin to make sure you are enabled for Exchange Unified Messaging, following instructions in the Configure Skype for Business Cloud Connector Edition guide. Missed call and message notifications
From the Calling User Portal, click Voicemail. 3 4
Using Azure Cloud Voicemail (CVM) (known as Skype for Business) Voicemail Playback/Storage. CVM voicemails are still stored in the users Exchange mailbox with the attached voicemail and transcription. Users can playback voicemails by one of the following methods: Skype for Business: via the Phone tab
Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
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The Best Professional Voicemail GreetingsCheck out our tips on making sure your voicemail is ready for your next missed call!
Keep it short and sweet so that the caller can quickly leave their message and move on with their day.