According to Gartner Research, more than two-thirds of companies compete for business today primarily based on customer experience – up from only one-third back in 2010. Knowing this, it should not surprise you that customer-centric companies are 60% more profitable than companies that are not.
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Here are 5 sample business voicemail greeting scripts that will leave a positive and personable impression on your callers.
Doing this helps you understand what the prospects are looking for and what they are expecting from you which will in turn help you to cater to them better.
43. Hello, this is [X company]. We’re not able to take your call at the moment, but please leave a brief message so we can get back to you shortly.
16. “Hi, you’ve reached [company name]. Sorry, you just missed us! We’re open from ([hour] to [hour] [time zone]) Monday through Friday [optional: hour to hour on the weekends]. In the meantime, you can also visit our website [website URL] to reach out via live chat, text, or email [email address]. If you’d like to leave us a message, tell us your name, number, and reason for your call after the beep. We will give you a call back later on today.” Let your caller know your exact office hours so you skip the “phone tag”. They’ll appreciate knowing when to expect a return call. Just keep in mind that the timeframe should be realistic so you live up to customer expectations.Voicemail greetings for holidays
Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
With a wide variety of choices available, users are able to choose every aspect of the process—i.e. the provider (a business or a voice professional individually), the service, as well as the tools involved.
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Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
The thing with voicemail is it can be really handy when it comes to catering to your prospects when you are not available after work hours.
An integral part of Job Search Central is the effective use of voicemail to take your calls when you are not available. Imagine your future boss being greeted by your voicemail greeting and then answer this question: will it enhance or detract from what they think of you? If it is the latter, change it. Otherwise, your future boss may end up being someone else's future boss.
5. "Hello, [Person's name] is chasing new adventures and is no longer with [Company name]. Please forward all future requests to [New or interim person's name] at [phone number]. Thank you!"
A relatively unprofessional one — like mine, for instance — does the opposite: It encourages prospects, recruiters, and potential connections to run in the other direction.
33. Hi, thank you for calling me. I apologize for not answering the phone at the moment. Please leave your name, number and message, and I will call you back as soon as possible. You can also send me an email at [your email]. Thank you, and have a nice day.
Thank you for calling [LinkedPhone]. Due to the current pandemic, our team members are working remotely and are available [Monday through Friday from 9am to 7pm Eastern Standard Time]. Please leave a message with your name, number, and how we can serve you. We will respond as promptly as possible. Thank you for your patience during this unprecedented time. Let’s get through this together. Stay safe and well.