Before any business can create clear, easy to hear (and understand) recorded audio messages, they need the right recording equipment. Many businesses try to get by with using audio recorded on a standard recording device.
21. Hello, you’ve reached the Sales Department at [X company]. We can’t take your call right now, but please leave your name, contact information, and the reason for reaching out, and one of our team members will be in touch within 24 hours.
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Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
21. “Happy holidays. Thanks for calling OpenPhone. Our hours are a little different during the holiday season. Please listen carefully to the following changes. Customer Support is available December 23, 27, and 30th as well as January 2nd, 3rd from 11 AM – 5 PM EST. On December 24th, 31st, and the holiday weekends from the 21st to the 5th we are open from 12 PM – 3 PM EST. We are closed on December 25th, 26th as well as January 1st. In the case of an emergency, please leave a message and we’ll get back to you as soon as possible. You can also reach out via email to [email protected]. Thanks for using OpenPhone and enjoy your holiday season!” Since our holiday hours are shorter, it’s a little harder to get in contact with us immediately. That means we need to be as detailed as possible for our callers’ convenience. Yet, we still kept it brief and friendly.
You should script out your greetings, rehearse, and find a tone of voice that is reflective of your professionalism and your company’s personality. If applicable, your tone and your message should take into account that certain industries and companies are more conservative than others.
Here, the ophthalmologist is not in a position to receive a call. However, he/she makes sure the patient’s need is addressed.
Missed calls aren’t… ideal, but if you do miss a call, how do you keep your customers engaged and encourage them to leave you a voicemail?
15. “Hi, Thanks for giving us a call! Sorry, but we are closed right now. Please leave us your name, number and the best time to reach you and we’ll get back to you within the day. Thank you.”
Once you have your message, you need to actually record it. The exact process varies depending on whether you’re using a cell phone or office phone, but here’s the basic process: Press the voicemail button, or press and hold 1 on most cell phones. Enter your password. Record your message. Listen to the message you just recorded. Follow the prompts to save your message. Following Up on Voicemail Messages
Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
18. "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks and have a great day."
When you frequently update your business greeting, there is a chance more people will listen to the message. You can update your voicemail with relevant information about your business as a way to keep your customers well informed.
A professional voicemail greeting can be the difference between a caller proceeding on to deliver their message or simply hanging up. Ensure you take the time to craft the right voicemail greeting for your business.
Customers do not possess the expertise and knowledge you do. When creating your business voicemail greetings, make sure you don’t use such technical terms that the customer may not be able to understand.
After you have stated in your business voicemail greetings what you want the clients and customers should do when leaving a message, it is important to remember that you keep your voicemail messages short and concise. Use smaller and simplified words rather than business jargon your customers will not understand.
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We'll take you through the five most professional voicemail greetings. This will include how to structure different parts of your voicemail, as well as things to avoid.