d. Utilizing Ambiguity Over Clarity: When setting up your voicemail greeting be direct and to the point. Tell callers your information, a brief greeting, and direction—i.e. “Hi, this is Jim Shamalam (from Iron Industries). Sorry I can’t take your call right now. Please leave your name number, and a brief message and I’ll get back to you as soon as possible. Thank you.” This is ideal, as you inform callers and let them know what they should do to ensure a return call. A lack of direction can lead to callers leaving incomplete messages (lacking contact or other information) or even callers hanging up without leaving a message altogether.
6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you.
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77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
If they don’t leave a message, you’ll never know who called. Some people may assume they should just call back later. But if you prefer to get back to them at your leisure, encourage them to leave a message.
Your voicemail greeting is the first introduction to your office — what kind of impression do you want to leave?
On the other hand, a stellar professional voicemail is more than just a way to ensure callers are heard. It’s actually a gateway to encourage recruiters, clients, connections, venders, and other callers to continue forward with the first step in developing a business relationship, which is them making contact. The power of the right voicemail greeting is the caller actually staying on the line to leave that contact information or gain access to an alternative contact point.
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If you only check and return messages once a day or once a week, let your caller know. This will avoid multiple messages by the same caller.
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For me, voicemail protocol doesn’t fall into a “pet peeve” category like a candidate arriving for an interview with bad breath or dirty fingernails. A voicemail greeting tells me something very specific about the communication savvy and sensitivity of a prospective candidate.
“Good afternoon. You have reached the office of [your name]. I will be out of the office beginning on [date] and will be returning on [date]. Please leave a brief message with your contact information, and I’ll be sure to get back to you as soon as I return on [date]. If this is an emergency or you need to speak with someone before I return, please contact [name of colleague/supervisor], [their job title], at [their phone number].”
3. Listen to voicemail messages. Access voicemail. Press 1 to Get your Messages. Press 1 for Voice Messages. Use these keys while you're listening to your messages
Tip: If you’re not sure how to leave a good voicemail, check out the most effective voicemail script ever and how to end a voicemail that keeps the sales conversation open.
When recording a personalized voicemail greeting on your office phone, your greeting should include only the company name and your extension number. When recording a personalized voicemail greeting on your office phone, your greeting should include only the company name and your extension number. State your name and spell it out if you’re asking callers to follow up with written correspondence. State your company name and department name. Let callers know that you cannot take their call right now. Invite them to leave a message. What should I record on my work voicemail?
When asked to press a number, pause on the phone/mic icon and click a number under the DIAL PAD tab.
Your phone service includes a 411 and White Pages directory listing (simple, straight-line listing) for new phone number(s). A 411 and White Pages directory listing for your toll-free numbers is optional and provided at an additional charge.
19. “Thank you for calling [company]. We’re closed for [holiday] from [date] until [date]. Please leave your message and we’ll get back to you as soon as possible. Have a happy holiday!”