2) Always mention the name of your business in the voicemail, and if the greeting is for a desk extension, be sure to state who the caller has reached.
It can be overwhelming to someone calling if your voicemail suggests they leave their name, address, time of calling, reason why calling, best phone number to call them back at, etc. They might not be prepared with all of the information and could end up leaving a confusing and flustered message. Instead, just kindly ask the person to leave their name and number and reassure that someone will be in touch as soon as possible.
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If you want your business’s first impression to be a positive one, improve your business voicemail greeting. You want your greeting to be such that it matches your business’s good image.
Website: https://business.shaw.ca/support/how-to-use-voicemail-on-your-business-phone
When recording, choose a quiet area, speak clearly, and use your full name (first and last).
You have reached [your name] at [your company]. ...You've reached [your name] at [your company]. ...Thank you for calling. ...Thank you for calling. ...Hi, you've reached [your name] at [your company]. ...Hi, thank you for calling me. ...Hey, this is [your name]. ...Hi, you've reached the voicemail of [your name] at [your company]. ...Hello. ...
5. Be Brief. The best after hours greetings are brief, direct, and punctual. Do not waste the customer's time and give them a reason to hang up by adding in unnecessary details.
The voicemail message can be anywhere between 10- 25 seconds. Keep it as short as you can because the prospects need to hear the vital details in it.
Changing Voicemail Settings in 8x8 Admin Console Find the user profile for whom you want to edit voicemail settings. Click the pencil icon to the right of the user profile. Go to Voicemail settings. To set your first and last name for your voicemail greeting, follow the instructions here. Enter the email that you wish to receive voicemail alerts. Select one of the following notification settings: Disable Notification (disable email notification) Attachment only (receive an email with the audio file attached) Attachment only and delete original voicemail (this will delete the original voicemail from your extension) Notification only (required for Voicemail Transcription feature) [Optional] Click Reset access PIN to set a numeric code for accessing your voicemail via your desk phone. [Optional] Enable or disable Custom 0 dial out to allows callers to reach your voicemail can dial 0 and be redirected to any destination you specify. Click Save.
Some people may be uncomfortable leaving voicemails and will hang up instead. You don’t want to lose customers simply because they don’t want to leave messages.
Be unique in your voicemail greetings, add a human touch when creating the message.
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These work voicemail greetings are for the work phone that you and only you use. They’re highly effective because they help you establish a relationship straight from the voicemail. Or they help you share an important update in a simple, straightforward way.
“Good afternoon. You have reached the office of [your name]. I will be out of the office beginning on [date] and will be returning on [date]. Please leave a brief message with your contact information, and I’ll be sure to get back to you as soon as I return on [date]. If this is an emergency or you need to speak with someone before I return, please contact [name of colleague/supervisor], [their job title], at [their phone number].”
Share with your caller when they can expect a callback. If you return calls within 24 hours, let them know. Give them an estimate of when they can expect your call.
Translation: If you sound unsure, then your current clients, prospects, and partners won’t be so sure about you either.
This is it. If you are not satisfied with the custom voicemail greeting, then follow the same steps and do it again.