Typically, a good business voicemail greeting should comprise the following elements: A warm greeting. Your name, the name of your company and department name. Make an apology for being unable to take the call. Ask the caller to leave a message. Let the caller know when to expect a return call.
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The script is relatively similar, but the doctor is including a good reason for not being available, so patients don’t feel like they’re being ignored. He’s also left another avenue for patients to get in touch if they need some urgent help.
People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
Thank you for calling (Your Name) at (Your Business), where (What You Do). I’m sorry that I was unable to take your call. Please leave me your name, number, and a quick message and I’ll call you back shortly.
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If you have an assistant, include their name and contact information in your greeting. If you have a hard time delegating tasks, this is an excellent way to start building it into your processes.
Visual voicemail on a Skype for Business desktop phone, Skype for Business app, or the Lync client for Mac.
Professional — Lets them know who they’ve reached, why their call has not been answered and when they can expect a return call.Personable — Lets them know their message has been received by a real person who values their call and will reach back out to them. Including humor and a personal touch is extremely important here (even if your industry prefers to be more “robotic” in their communications). What is the most professional voicemail message?
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A relatively unprofessional one — like mine, for instance — does the opposite: It encourages prospects, recruiters, and potential connections to run in the other direction.
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Note: A line that is dedicated to an alarm, credit card, ATM or fax machine should not be included in a Rollover Hunt Group.
“Good morning. You’ve reached the voicemail of [your name]. Today is [date]. Please leave me a message with your name and contact information. Oh, and here’s my motivational quote of the day: [read quote].”
If you started your company more than a year ago, it’s probably time to change your voicemail script. Your recording should match the brand, tone, and voice of your company — just as though a caller were speaking to a member of your team.