If you gave it an honest listen and you’re satisfied with what you heard, you can stop reading and go enjoy a cup of coffee. If not, or if you’d just like to read some reminders for creating a professional voicemail greeting, read on.
Other employees can set up extension mailboxes individually; however, an office administrator can set up two or more mailboxes and navigate between them.
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SMALL BUSINESS VOICEMAIL IS A STANDARD FEATURE WITH A PBX PHONE SYSTEM. AccessDirect is a voicemail service provider committed to providing advanced and affordable phone features for small and medium businesses at a reasonable rate. The voicemail service comes standard as part of all our PBX phone systems.
The above greeting is a professional voicemail script used by many growing and established businesses. It delivers the message quickly and efficiently, without wasting the caller’s time.
Using studio-grade audio recording equipment helps ensure the audio for your business voicemail greeting is clear and easy to understand, minimizing the risk of misunderstandings.
Website: https://www.wowforbusiness.com/docs/wow/product-support/voicemail-instructions.pdf
You have reached [your name] at [your company]. ...You've reached [your name] at [your company]. ...Thank you for calling. ...Thank you for calling. ...Hi, you've reached [your name] at [your company]. ...Hi, thank you for calling me. ...Hey, this is [your name]. ...Hi, you've reached the voicemail of [your name] at [your company]. ...Hello. ...
Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
Good voicemail greetings should include your name and/or company, your reason for missing the call or an apology, and instructions for leaving a message. How to Turn Your Customer Complaints into Business Benefits 50% of Business Owners Over 50 Back Trump's National Emergency Declaration How Zoho Bookings Helps Your Business Grow Square Seller Fees Stay Consistent as PayPal, Venmo Raise Rates Sponsored by Square Use Emojis in your Business Communications? Than Check Out These! How Can Your Alma Mater Help Your Small Business? Annie Pilon is a Senior Staff Writer for Small Business Trends, covering entrepreneur profiles, interviews, feature stories, community news and in-depth, expert-based guides. When she’s not writing she can be found on her personal blog Wattlebird, and exploring all that her home state of Michigan has to offer. Small Business Trends is an award-winning online publication for small business owners, entrepreneurs and the people who interact with them. Our mission is to bring you "Small business success, delivered daily."
To improve a a business voicemail greeting, keep these eight rules at the forefront of the creative process: Avoid turning customers off with overused and impersonal phrases like “your call is very important to us..." Avoid leaving customers unsure by not immediately telling them the business, department, and/or person they’ve reached. Avoid leaving customers confused with too many details and complications; just keep it simple. Avoid messages longer than 25 seconds. Do apologize for being unavailable at the moment. Do invite the caller to leave a message. Do tell the caller when they can expect a return call and actually follow through within that timeframe. Do tell the caller about any applicable alternative options of contact and information- website, live chat, email, social media, or emergency numbers. Voicemail Greetings 101
Here, the pet care company leaves multiple options to fulfill the needs of the callers. They also have the option for attending to callers with immediate needs.
A lot of small businesses set up a 13, 1300 or 1800 number to appear more professional, but that’s only the first step. Using a business phone service gives you a range of advantages over your standard landline, including the ability to: Set your business hours and record different voice greetings to align with a particular time of day or year. Set up an automated response, add department extensions to route the calls, and more. Have multiple users on the phone number via call overflow regardless of their location. For ideas on what to include in your voicemail greeting, see our blog on examples of professional voicemail greetings.
Nobody wants to listen to a long-winded voicemail. Keep your greeting short, simple, and concise. A voicemail message should pique a client’s interest and leave them looking forward to your call. Stick to the basics, explaining your company name, hours of operation, and when to expect a callback.
Voicemail service providers like Voicemail Office offer these life-simplifying features as part of their unified messaging packages, which allow users to obtain both voicemail and fax messages in their email inbox. Voicemail messages that are sent to email are also identified with the extension number in the body of the email, so that the purpose of the call can be foreknown. Surprisingly, rates for these services are very low, starting at just $9.95 per month.
Rehearse or write down your message before recording it. Remember that old saying “practice makes perfect?” It’s certainly true when it comes to creating an electronic greeting. The more you’ve rehearsed, the easier the message will be to restate. If you don’t have time to practice, writing down the greeting before recording it – and then reading it aloud from the paper – may help you stay focused on the correct wording.
12. Hi, this is [your name]. I’m away from my phone at the moment, but leave a message after the tone so I can get back in touch later today.