There are plenty of options for business voicemail messages, including professional greetings, casual messages, and even funny ones. Consider your brand voice and target audience to choose the tone. And include directions for those who call.
Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.
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Voicemail service providers like Voicemail Office offer these life-simplifying features as part of their unified messaging packages, which allow users to obtain both voicemail and fax messages in their email inbox. Voicemail messages that are sent to email are also identified with the extension number in the body of the email, so that the purpose of the call can be foreknown. Surprisingly, rates for these services are very low, starting at just $9.95 per month.
e. Never Assume Anything: Phrases like “You Know What To Do,” “Sing Your Song at the Beep,” and others mentioned above are awful to leave in your greeting. For the sake of universality and comprehensiveness, NEVER assume the caller knows what to do. Lay it out clearly. f. Leave a Message: This phrase, by itself, will not do. It’s imperative for users to identify themselves in their greetings. Callers need to know they’ve reached the right person. g. Disregard Lethargy: If you’re not excited about your greeting, why would anyone else be? Never display a lack of enthusiasm in your greeting as it could turn callers off to both you and your business. h. Speak Clearly and Never Slur: Callers need to understand your every word; therefore, mumbling, slurring, and all other detractions of speech should never be recorded. d. Be Creative Without Sacrificing Quality: Callers know how voicemails work–i.e. leave a number, message, etc. While you want to be clear, it’s important not to be contrive or redundant with your message. Creativity can help users to differentiate themselves, as well as intrigue callers. While users should avoid the tropes of creativity listed above, it’s definitely good to think outside the box. That being said, scripting and practice can help users to experiment more with their greeting–ultimately allowing for more unique and creative approach. e. Speak With Diction: It’s important to present one’s self as an authority without alienating callers. As such, it’s crucial to articulate and speak with clear diction. “ if your voice recording has you stumbling over words and speaking haltingly, it does not convey confidence and competence,” states Ron Sellers of Grey Matter Research & Consulting. Remember, this greeting represents you; therefore, you want to appear collected and professional, as well as welcoming. To do this, one must carry themselves well through their recorded message. f. Account for Timeliness: Your message should be concise. No caller wants to be sitting through a rant/diatribe of redundant statements. Your greeting should flow without dragging. Inversely, one doesn’t want to be terse, either. Engage callers with a simplified approach laden with creativity. h. Account for Quality: Aside from speaking clearly, users want to eliminate any noise in the surrounding environment. The quality of the greeting is just as important as what’s being said in the greeting itself. As such, one doesn’t want to undermine a great message with poor quality. i. Courtesy, Tastefulness, & Tact: This is pretty self-explanatory and straight forward–NEVER be rude. Being light-hearted and humorous is very different from being obnoxious and/or abrasive. Again, these tools can be helpful if utilized properly, but not everyone perceives humor the same way. So play it safe. The last thing your voicemail greeting should do is offend a caller. k. Provide Options: if you’re part of a bigger company, it might be good to offer caller options. For example, allow a menu to defer callers to a colleague or co-worker in your absence. This can help show callers you care about their well being. Another option might be offering different modes of communication–i.e. email, fax, etc. In offering users diversity, contact may be much easier to maintain.
• Uniform Distribution: routes calls to the first available line in the group that has been idle the longest.
Generally, people that call and leave messages are more likely to be ideal customers of your business. Your voicemail message is often not much more than a formality to the person calling.
Allows emergency operators to automatically know the telephone number and address of the dialing party.
Another possible solution is to give callers who don’t want to leave voicemails other ways to reach you, such as by emailing, texting or visiting your website. “Solve the caller’s problem in the voicemail greeting,” Baldwin suggests. If your outgoing message is informative enough, he says, callers won’t even need to leave a message.
Example: 'Thank you for calling [insert name here]. We're sorry we couldn't take your call this time. However, if you'd like to leave us a voicemail we will get back to you within [for example] 30 minutes of receiving this message. Alternatively, if you'd like to reach out by email you can do so at [insert email address]. Again, thank you for calling [insert company name]. We look forward to your message.'
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
With Business 1300, you can record a professional phone message to ensure a seamless calling experience every time. Choose from one of our male or female professional vocalists and select a tone that suits your industry or brand.
Well presented post, covers the must know facts about voicemail greeting.. Thanks for sharing your knowledge! Pingback: Voicemail Revamp: Humanizing your Business' Voicemail » The Grasshopper Blog
While many businesses can use this standard voicemail greeting, not everyone’s business wants to be the same as the others. If you’re looking for a more unique approach, here are four sample voicemail scripts to try:
Once you thank your customers for calling, state your name and the department. Make sure to speak clearly so the caller knows they called the right place and can understand what is being said. Don’t rush through in case the caller wants to write the information down.
Visual voicemail messages and non-visual voicemail messages are not stored on the SIM card. They should be stored on your carrier’s servers, so contact your carrier. On your Android device, open the Google Voice app . At the top left, tap Menu. Settings. Under Voicemail, turn on the type of forwarding that you want: Get voicemail via message – Tap, and then next to your linked number, tick the box. Does a voicemail automatically send?
A dentist is similar to a doctor. Unlike a doctor, a dentist is going to get far more non-urgent calls as patients will want to know when they can pick up various orders, as well as to book follow-up appointments. The key here is prioritizing so the dentist can respond promptly to the patients who need emergency dental work and other urgent consultations.
With Business 1300, you can record a professional phone message to ensure a seamless calling experience every time. Choose from one of our male or female professional vocalists and select a tone that suits your industry or brand.