Have a positive attitude while recording your voicemail greeting — it will carry through in your voice. If you find it difficult to convey positivity over a phone system, try smiling while you’re recording. (We promise, you will hear a difference.)
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Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
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Website: https://smith.ai/blog/28-business-voicemail-greetings-for-main-office-and-personal-numbers-formal-informal-modern-and-just-hilarious
In this post, I’ll share what makes a good voicemail greeting — and the best voicemail greeting scripts you can use.
Voicemail plays an essential role in business operations. It captures all the missed communications from your customers so your employees and departments can respond to them quickly.
After you recognize yours and your customer’s pain points, it will be much easier for you to classify what instructions that you need to mention in your business voicemail greetings. Modifying your calls to action will help to make a big difference in eliminating pain points and enhancing the customer experience.
What kind of company do you run? A law firm may prefer more formal business voicemail greetings than a trendy retail store, for example.
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
Here, the pet care company leaves multiple options to fulfill the needs of the callers. They also have the option for attending to callers with immediate needs.
15. “Hello, you’ve reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, ‘achieve 40% growth through streamlining HR’] and are unable to take your call. Instead of putting you on hold and taking up your valuable time, please leave your name, company, and phone number and we’ll give you a call back ASAP. Thank you!”
The thing with voicemail is it can be really handy when it comes to catering to your prospects when you are not available after work hours.
Some people may be uncomfortable leaving voicemails and will hang up instead. You don’t want to lose customers simply because they don’t want to leave messages.
27. Hey, this is [your name], but you should know that already since you called me. I’m obviously not here right now, so I won’t patronize you by telling you what to do after the tone.
When someone is trying to reach you and they can’t get you on the line, they want to leave a message right away and get on with their day. If your voicemail greeting goes on for minutes on end, chances are they aren’t going to stick around until they hear the beep.