1. State Your Business Name. The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line.
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You can also upload an unavailable greeting using the OnSIP app. After logging in, click on the Voicemail Settings gear icon at the far right. Make sure that the Custom Greeting is toggled to "on." You will then see an option to upload a .wav file of your choice. This recording will serve as your unavailable message.
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Open your voicemail greeting with a 'Thank you for your call. We're not available right now by please leave your message and we'll get back to you within [specify time]'.
21. “Happy holidays. Thanks for calling OpenPhone. Our hours are a little different during the holiday season. Please listen carefully to the following changes. Customer Support is available December 23, 27, and 30th as well as January 2nd, 3rd from 11 AM – 5 PM EST. On December 24th, 31st, and the holiday weekends from the 21st to the 5th we are open from 12 PM – 3 PM EST. We are closed on December 25th, 26th as well as January 1st. In the case of an emergency, please leave a message and we’ll get back to you as soon as possible. You can also reach out via email to [email protected]. Thanks for using OpenPhone and enjoy your holiday season!” Since our holiday hours are shorter, it’s a little harder to get in contact with us immediately. That means we need to be as detailed as possible for our callers’ convenience. Yet, we still kept it brief and friendly.
The real estate agent cannot take the call right at the moment, but promises to get back to the client in the shortest span of time. Custom Music on Hold Custom Greetings for specific day and time Voicemail to Email Retrieve VM from any extension or phone User freindly web portal to manage the settings
If you’re actively looking for a telecommuting gig, or you’re a small business owner looking to project a polished, professional image, do yourself a favor and call the number you’re giving out and listen to your voicemail greeting or, heaven forbid, see how your phone is answered by whatever family member happens to pick up the ringing phone. Are you impressed, or embarrassed? Was it useful, or was it a colossal waste of your time? Could you understand every word clearly, or did it sound like you were in a tent in the middle of a monsoon? Is the information you provided recent, or was it dreadfully out of date? Did it sound like someone you want to work with or hire? Or not?
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Share with your caller when they can expect a callback. If you return calls within 24 hours, let them know. Give them an estimate of when they can expect your call.
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
6. Keep Your Recording Up to Date. If your business is closing on one of its normal operating days for a holiday, or is dealing with an emergency or unforseen situation, you should update your after hours announcement to avoid confusion. · Utilizing scripted professional voice over recording in music on-hold messaging is an essential tool in shifting caller experiences in a positive direction, using proven techniques to maximize phone-based customer service. A successful scripted hold message must be designed to minimize negative customer emotions, create an overall positive
5. Holiday Voicemail Greetings. Happy [X holiday]! You've reached [your name] at [X company]. I am currently out of the office, but please leave me your name, phone number, and the reason you are calling, and I’ll return your call after the holidays.
Enable the message waiting indicator for your desk phone by checking the box next to Use phone message waiting indicator. 6 Enable Voicemail Notifications 5
Automatically redirects your incoming calls to another number, voicemail or do-not-disturb announcement.
You can set up and manage your voicemail greetings in the Calling User Portal.
If you have a main business phone number that’s shared with the customers or publicly listed, you’ll want to make sure it has a professional voicemail message to greet callers. Here are sample greetings you can use to help you craft your own.