8. “Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you’d like to chat, and I’ll get to back to you ASAP.”
If someone takes the time to call and leave you a voice message, they usually have a reason that they are calling. It does convey a certain level of interest when someone is willing to hop on the phone with you. If they were less interested, they would probably send you an email or fill out a form on your website.
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Microsoft’s 2015 Global State of Multichannel Customer Service Report concluded that the telephone is still the most-used customer service channel in the United States (81%), followed closely by email (78%). And with so many consumers still picking up the phone, voicemail may still be necessary.
The team at Sound Telecom is directly responsible to my team's success. Our ability to perform with the highest quality of standards wouldn't be possible if it wasn't for the great people at Sound Telecom.
To help a new contact understand you and your message on a voicemail greeting, your choice of words and tone takes on real and crucial significance.
3.) Bienvenido/a a John Doe. Para alemán, por favor, pulse 1. Para inglés, por favor, pulse 2.
Now that you know which script to use, how do you record it? Depending on your budget and the resources available to you, you can record the script yourself, use a text-to-speech program, or hire a professional voice actor to record your greeting.
Your consumers will connect to your company in a multitude of ways through email, e-mail, live chat, and social networking. Make sure your voicemail lets people know what other methods of contact they can use to reach. It is always an ideal time to discuss the favored contact method. Let them know if the voicemail is not harder to answer. It will not be harder to check up with all the voicemails left clients because the voicemail messages are properly transcribed with accuracy and short turnaround time to initiate action at the right time. kevind_22507's blog In Best Practices 5 Professional Voicemail Scripts and How To Record Them How to record a voicemail script: 7 tips to follow
2.) Gentile Cliente. Purtroppo, tutti i nostri rappresentanti sono impegnati con altri clienti al momento. Si prega di avere pazienza. Grazie.
Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
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Using concise and simple words in your scripting helps ensure callers can comprehend what is being said. Although a complete on-hold message can be quite lengthy, it should include concise and to the point single messages. Aim to get each message across in around 35 to 40 words. Remember, what may read great in written word doesn't necessary sound great said out aloud.
“Congratulations! You’ve reached the right person! It’s [your name]. Unfortunately, you’ve called at the wrong time. Please leave a message with all your contact information, and I’ll call you back within 24 hours.”
Now Available! Our in-house voiceover talent can record your greeting up to 2-minutes in length for only $29.00 (male voice only)*
Finally, you can mention your name in the recording. This is a good idea if your calls are still coming into a cell phone. If you’re on a first name basis with all your customers, it adds that extra personal touch to include your name in the voicemail. If you’re not on a first name basis, but you’d like to be, then use your name to encourage customers to use it!
Hello, I’m Lucy Smith, the sales manager at Brilliant Books. Unfortunately, I can’t pick up the phone right now. However, I would love to speak with you at my next opportunity. Please leave me your name, phone number and some details about your reason for phoning. Thanks so much, looking forward to speaking with you shortly.