All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP.
.
Each customer has a picture of what exceptional service looks like in their minds. If you do not have an understanding of what this entails for each customer, it will cause frustration. Customers are only moments away from a fiery tweet because they typically call in from their mobile phones.
Next is a detailed evaluation for each of the seven companies identified among the best providers of virtual phone numbers.
To learn more about the costs of business phone systems, download our free eBook The Essential Guide to Business Phone System Pricing.
3. Top business voicemail messages examples that you can try today for your brand
You can even use the UniTel Voice mobile app to add your business phone number as a second line to your existing mobile phone, turning your personal smartphone into your office phone when you’re on-the-go.
Sound upbeat in your message. When recording, be sure to say your message with a smile on your face. It’s obvious when people aren’t happy in their message. Since your work revolves around keeping happy customers, do your part by keeping a happy-sounding voicemail message.
That rich feature fabric can change radically between vendors, however. For example, RingCentral's softphone offers a long list of app integrations and features, including not just collaboration platforms, but bi-directional email and scheduling among other things. Line2's softphone client, on the other hand, is specifically designed to be simple so users can pick it up quickly, and it does this by mostly mirroring the buttons you'd find on a standard desktop handset. Two ends of the spectrum, but that means you need to be very careful when testing these apps to make sure you're getting not only what you need but in the right way for how your company does work.
Inc. helps entrepreneurs change the world. Get the advice you need to start, grow, and lead your business today. Subscribe here for unlimited access.
Now that you know what you want your customers to do when they leave a message, you have to make sure that message is coming off clearly. Run it by a couple of your colleagues and ask them if your greeting makes sense and adjust wherever necessary. If you’re speaking too fast, slow down. Accounting isn’t the most inviting profession.
The above eight rules of engagement for voicemail greetings may sound easy enough, but they’ll require some practice to get just right. Let’s look at some examples to provide some context in how to apply the rules to various types of greetings and situations.
“Hi, you’ve reached [XYZ Company]. We can’t take your call right now but feel free to call back during business hours from [hour] to [hour], Monday through Friday. In case of an urgent query, you can contact us through our website [URL] and access our live chat.
Grasshopper's features also can help make a small business look larger. For example, everyone in your office can have an extension. If you want to create a more professional appearance for inbound calling, Grasshopper provides customizable main greetings, routing for extensions, a name directory, music on hold, and a voice studio (for a small upcharge) if you don't like your own voice and you'd like a voice actor to tell your customers to press 13 for new sales.
When it comes to doing business efficiently, I say it's time to hang up on voicemail.
1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
Lecia has provided thousands of voicemail greetings, auto attendant messages, On-HOLD Messages, and IVR Voice Prompts recordings for small business owners and large corporations worldwide. Your voicemail greetings and messages can be recorded in most any format that is compatible with your phone system, such as .wav or mp3 files.