Simple set-up in less than 30 minutes Efficient daily call report Easy-to-use control panel
Here's Why Leaving Voice Mail Is Bad for BusinessWith the emergence of more efficient messaging platforms, has voice mail become a productivity killer?
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With VoIP phone system technology, small businesses can enjoy the same professional voicemail features as large companies. Voicemail systems offer basic to sophisticated features, like email & …
With voicemail transcription, you have readable text that you can search and filter right in your inbox. This is helpful when you need to look up an important detail in a message, like a name or phone number, but don’t have time to listen to an entire voicemail message. Since messages are text-based, you can easily search their contents without having to remember who left you the voicemail and on what date and time.
Can you hear me now? That phrase is one we all utter, most frequently from mobile phones. But when it comes to small business phone services, we sometimes hear it from landlines and VOIP phones.
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This is a tough category because all telephone service companies have complaints on public forums. Remember that people who comment on these forums are more likely to be unhappy with the service, while happy people don't frequently take to publicly announcing their happiness with a product. Acknowledging that all the companies we looked at have some complaints, the winner for best service is Vonage, one of the first phone companies to offer VoIP for business.
Editors' note: Line2 is owned by J2 Global, the parent company of PCMag's publisher, Ziff Davis.
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Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
Perhaps the most important feature of any business voicemail service is its acceptance of custom greetings.
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18. Hello, you’ve reached the voicemail box for [employee name] at [company name]. [Employee first name] has moved onto a different position, but our new [job title, employee name] will be happy to assist you. Please call [number, extension] or leave a message here and a representative will get back to you.
Of course, yours may need more details. But, even if you’re changing your outgoing message every day, it should only be a slight variation from a standard greeting.
1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
Do they want to sit through an IVR menu that may or may not direct them to the right person? Do they know you’re a one-man/woman team and there’s no reason to sit through a menu? Skip the menu entirely and let them leave a message as quickly as possible. There’s no reason to add any additional steps or make your customers go through leaps and hurdles to leave a simple voicemail. When you identify what your customers’ pain points are, you make it much easier to determine what you want them to do to save everyone from the unnecessary stress.
No more. The ability to quickly email or text voice messages to yourself or someone else. This is handy if you want to forward along a specific message instead of taking the time to explain it to someone. Sure, there are ways to forward messages via basic (non-visual) voicemail, but it's probably more involved.