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Recording voicemail greetings for your business or personal life requires a separate list of priorities, because they are being used for two distinct purposes and will be heard by two very different types of callers. I have a friend with two cell phones - one for work, and one for personal calls - and if you call both lines, you would never know it's the same person. While the message on his personal line might not be ideal, he took the time to record a professional voicemail message for his business phone, which makes it stand out.
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Informal voicemail greetings are those that don’t adhere to the rules of professional and business voicemail greetings. Here, you are free to just leave a simple greeting, or use it to show your more witty side. This style of greetings can be used for both home and business if you like, depending on the type of caller you expect. For instance, a novelty shop could probably create a rather informal message, using sound effects that represent the type of items they sell.
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13. “Hello, you’ve reached the [Department name] at [your company]. We can’t take your call right now, but please leave your name, contact information, and the reason for reaching out. One of our team members will be in touch within the day. To ensure we don’t miss you again, you can also let us know the best time to call you back. Thanks and have a great day.” This greeting lets your caller know your Customer Service team is just as efficient as you are.Voicemail greetings for calls received after business hours
Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
Instead of stating the obvious, enhance your message with information your callers can use, such as how to reach someone immediately, when you will be returning calls, or where they can obtain after-hours service. Services that offer multiple custom greetings like Tendant allow you to store multiple greetings so you can have a greeting just for a holiday that you can use every year. Specify the information you want callers to leave. Your voicemail greeting presents a great opportunity to gather important details that will help you better serve your customers. This may include account numbers best times to return the call, and of course, a brief summary of the issue or purpose of the call.
Callers aren’t going to spend time sitting through a menu that doesn’t let them, at the very least, leave a voicemail. If a caller knows their party’s extension number, an option can, and should, be “Press 1 to leave a voicemail,” or something along those lines. That way, clients can feel as if they’re expressing their concerns without needing to talk to an agent, and without the agent feeling sorry they couldn’t pick up while they were working on something else.
4. Voicemail greetings for calls received after business hours. You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support).
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The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
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VirtualPBX provides not just a virtual voicemail system for business, but also a full suite of phone communication features. From a personalized greeting that welcomes anyone who calls their business, to the ability to transfer calls to another phone or person mid-conversation, clients of VirtualPBX get the kind of benefits that would cost hundreds or thousands to replicate in personal hardware.
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One way to avoid this is by writing a script. When you’re writing a script for your business voicemail greeting, make sure to look over it to see if there’s any slang or business jargon that could mean two different things depending on your point of view. If there’s any potential for confusion, revise the script and simplify the language. You can always ask a friend you don’t work with to see if your message is clear as well.