Multi-tier call menus ( a.k.a. sub-menu) provide additional call menus for teams and departments. Use this feature if you have a department that requires its own call menu. For example, if you have a customer service department, you can set up a multi-tier call menu customized just for that team - 'Press 1 for product support' and 'Press 2 for billing questions'. From here, you can direct callers to colleagues who are specialized in these areas.
Some of the features that you'll typically get with small business phone systems are: Support for multiple lines On-hold music and announcements Automated Attendant Automatic Call Distribution (ACD) Voicemail Conference calling
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Grasshopper makes it easy for companies to receive calls on the mobile devices they already own. Features included in Grasshopper’s plans include extensions, call forwarding, voicemail-to-text — each without the need for investments in expensive hardware.
As a result, some businesses believe that other forms of communication take priority, but 92% of all customer interactions happen over the phone.
Assessing the number and quality of features available can also staggering. We assumed you'll want the basics of call forwarding, voice mail boxes, and a standard menu that lets customers select where they want to direct their calls. But consider other features, like applications that will allow portability from business to cell phone, features that will translate voicemail to text or email, call recording, fax services, and even features that will work with Google documents, Salesforce, or your office software. How much of these additional features does your company really need, and how much are they worth to you?
2. Professional voicemail greetings for your business cell phone number. It’s a good practice for each of your team members to have their own personal business phone numbers.
Unlike traditional business phone systems offered by big telecom companies, your LinkedPhone business number works with any desk phone, home phone, laptop, and even your personal cell phone.
Don’t include the date unless it’s completely necessary. 16 of the messages I heard last month had the wrong date—one of the messages had a date over 2 months old!
The Ultimate pack is priced at $99.99 and offers ten toll-free local numbers and all the features from the lower tiers with the addition of API and high-priority support.
To do this, you can simply say, “I look forward to speaking with you and resolving any issues or concerns you might have as quickly as possible.” This implies you’re going to read your messages, you’re going to respond to those messages, and you’re going to resolve any issue, regardless of how big or small, the customer has. Acting as a mentor by making yourself more accessible is a great way to improve the overall customer experience. Having your business voicemail greetings reflect this is a great way to show customers where your priorities lie even if you’re unable to get to the phone right now.
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The average company loses between 10% and 30% of its customers each year. It does not take long for these numbers to grow, especially if you continue to provide poor quality business connections.
CallHippo can help teams to improve their customer support, analyze and optimize the productivity of their employees, and train new employees how to work within the processes that are built out from within their system. Their in-depth activity feeds allow you to have a complete top-down view of your operations. They currently offer numbers from more than 50+ countries around the world and boast a system setup process that takes less than three minutes in total.
Before you record your business voicemail greeting, be sure to rehearse it so you feel comfortable and don’t stumble around. You might want to write a script and practice a few times out loud beforehand.
Wayne Rash's IT Watch Column: www.pcmag.com/it-watch Wayne Rash is a freelance writer and frequent reviewer of enterprise hardware and software. He is also a Senior Columnist for eWEEK. Email him at [email protected] Follow him on Twitter @wrash. Read the latest from Wayne Rash Line2 Review RingCentral MVP Review 10 Important Points for IT Pros Migrating Their Phone Service 10 Things About VoIP You Didn't Know You Needed to Know Why Mobile VoIP Should Be Part of Your Business Phone System More from Wayne Rash facebook twitter flipboard google instagram pinterest
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In addition, your new employees can enjoy all of the other features and benefits like increased mobility while still being able to make and accept calls from their business line. This is especially helpful if you have employees that work remotely using a smartphone or laptop.