When calling any business number, you are often greeted with an automated voicemail greeting that helps guide you through the company directory, hours of operation, contact information and alternative steps for the call, such as leaving a message.
2. Professional voicemail greetings for your business cell phone number. It’s a good practice for each of your team members to have their own personal business phone numbers.
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For businesses that are running several extensions, using predictive dialers to channel the voicemail responses to the right department delivers high productivity. This prompts your reps to act faster and appropriately by calling back clients during their chosen hours.
Always keep in mind the people who will be listening to your professional voicemail greetings. What type of tone and information resonates with them?
A quick greeting;A call to action such as ‘send me an email at…’ or ‘leave a message…’;Your name and the department you belong to;Any alternative mode of communication if available;Your company name. 3. Think Every Message Through
If your customers feel that you don’t care, they’ll take their business elsewhere. Experiences are the differentiating factor between businesses. Big efforts to improve the overall experience in tiny ways by crafting a voicemail greeting script can make a huge difference when customers are asked by their friends and family how easy it was to work with you. And word spreads quickly in the age of social media. The more positive experiences you offer, even when you’re not available, the more likely those people will call back.
Business owners can display a more professional image to potential customers for a low cost by using a virtual phone number. Users can also provide themselves with the features users of more expensive business phone systems enjoy. The virtual phone number also allows business owners to keep their personal cell or landline number private while using the same device to manage their business.
A secretary in a doctor’s office creates a voicemail greeting that says, “If you have a scheduled meeting with us, we could use copies of all your medical documents from last year, so come prepared.” Using the word “could” gives patients the impression that they don’t necessarily “need” last year’s documents. See the difference between “could” and “need”? Your word choice can impact a future meeting significantly. If you want a customer to perform a specific action, you need to pay close attention to how you express your calls-to-action.
Keep it short and sweet so that the caller can quickly leave their message and move on with their day.
For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
Having a strong voicemail greeting is crucial for your small business. Having a strong voicemail greeting is crucial for your small business.
If they don’t leave a message, you’ll never know who called. Some people may assume they should just call back later. But if you prefer to get back to them at your leisure, encourage them to leave a message.
1. Personal Business Voicemail Greetings. Hello! You’ve reached (insert company name.) This is (insert name) in the (insert department.) My apologizes for not being available to take your call, but I’m on the line helping another customer (insert business’s most attractive result or purpose point.)
Hi! This is (insert name and title.) My apologies, but I’m away from my phone until (insert date.) While I’m …
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP.