We all love the internet, but it's not necessarily the safest place for your business voice communications. If you fall into this category, remember that while the internet uses the IP protocol and VoIP runs over IP, that doesn't mean that VoIP must run over the internet. You can get all the UCaaS software benefits we've mentioned by running your voice network over dedicated lines. Sure, it'll cost more, but it will also ensure crystal clear voice quality as well as the ability to implement much-improved data security.
The benefit of a cloud-based system is that all messages dropped by prospects can be converted into digital formats. Virtual voicemails can be accessed by agents anytime anywhere. They can also be added easily with other data to generate reports.
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Though the specific features you need will depend on the nature of your business, you should look for a small business phone system that offers:
You can access listen to your voicemail messages from Microsoft Teams apps or phones, Skype for Business apps or phones, or Outlook apps.
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.
You have reached the , Strategic Air Command Nuclear Missile Storage Facility. We are unable to come to the phone right now. At the tone, please leave your name, number and target or list of targets and we’ll launch as soon as we can. And have a nice day.
A number of other features may come with a business voicemail service. Packages from different vendors vary in scope, but these options are common in the business telephony industry.
Another reason you may consider a VOIP phone system for your business is because of changing business needs. You may find your traditional landline no longer meets your needs. Perhaps your business is becoming more mobile or you find you are traveling a lot, but still need to manage phone calls for your business. VOIP can use call routing to forward incoming calls to your mobile phone.
1. Thank Them or Apologize. The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called.
With the Garden plan, you can access the Smart Escalations advanced phone number forwarding service. This service lets agents send cases to colleagues who have more experience or authority. Other call center features include call barging, warm transfers, and holiday calendars. This plan costs $29 a month, per agent and includes 2,000 free incoming minutes every month.
Website: https://spencercork.co.uk/2019/08/10/what-should-i-say-in-a-voicemail-message/
Ooma offers technology to assure every customer call coming in or going out from your business is crystal clear.
15. “Hello, you’ve reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, ‘achieve 40% growth through streamlining HR’] and are unable to take your call. Instead of putting you on hold and taking up your valuable time, please leave your name, company, and phone number and we’ll give you a call back ASAP. Thank you!”
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Get a business 800 number with a built-in answering service; The best internet phone service business phone solution for startups . Editor’s Note: This article is brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
CallHippo is an excellent solution for teams that want to define their sales and support processes directly through their business phone provider.