While there's a long list of reasons, there's an even longer list of systems and features addressing these common challenges. However, we find most small businesses require one or more of these core phone system capabilities:
However, like all technologies voicemail's utility has diminished over the years. Now there are far more efficient messaging services available. Text messages, instant messages via social media, and emails are all a more robust and effective way to deliver a message.

VoIP phone systems let businesses log into their dashboard to make configuration changes like adding phone numbers or users. In that same web-based workspace, they can manage users’ voicemail boxes.
Once you identify your pain points, you’ll find it much easier to identify what instructions need to be present in your voicemail greetings. We hinted towards these before, so let’s just break down another example. If you want your customers to leave a voicemail, but you also want them to visit your website for additional help regarding their issue, give them a clear call to action, like a website address they can easily write down while they listen to your message.