When someone reaches your voicemail, it’s important that you help them confirm that they have reached the right person by providing all of the relevant information that they will need. Who have they reached? Did they contact the right person and the right business? Should they leave a message? When will you get back to them? Is there a better time for them to call?
That does not necessarily mean all of them are phone calls, which is why you need a VoIP system that can support your business.
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If they are calling without an expectation that you always pick up (such as if you are a business coach or a one-man shop) then thanking them for calling might make the most sense.
Hello. You’ve reached the offices of [Business Name]. At present, our office is closed for repairs. However, you may reach us at our temporary location, at 555-555-3432. There, we will be able to pick up your call, 9 to 5, Monday through Friday. Thank you.
Google Voice is great for call forwarding but does not possess many standard features offered by other providers. Some features that are lacking are automated attendant and multiple-user extensions.
Mood can also play an important factor in your recording. Record the greeting in a quiet place, remember to smile, and focus on leaving a positive message that’s sure to please your customers. (Tendant provides an example script you can leverage for your voicemail greeting.) Cut through the noise by speaking clearly. From honking horns to spotty cell service, callers often have their own background noise to contend with. The last thing you want is a missed message due to a lack of clarity, so make sure your outgoing greeting is clear, concise, and recorded at a reasonable pace.
Fortunately, most of the providers reviewed here have engineering staff that will contact you as part of your setup process to help your IT staffers test and optimize your network prior to deployment. That's definitely something we recommend, even if it costs extra, but there are steps you can take now to prep your LAN for VoIP and make the deployment process that much easier.
Remember that your goal is to have a higher rate of returned calls. To be able to successfully meet that standard, you need to earn the trust of the individuals you’re calling.
Talkroute is another cloud-based virtual phone number manager. What makes this option stand out from the competition is that it combines recently developed software-based features and traditional phone services in a single platform.
One major pain point for any business is when customers aren’t going into a phone call or meeting prepared. If, for example, you’re a lawyer, you need your clients to come prepared with their documents ready. You also know that there are a ton of papers that need to be organized and filed — often with tight deadlines as well — and it’s imperative for the client to have it all readily accessible.
For $69 per agent, per month, you also get abandoned call metrics, holiday routing and service-level monitoring on the Forest plan.
Instead of stating the obvious, enhance your message with information your callers can use, such as how to reach someone immediately, when you will be returning calls, or where they can obtain after-hours service. Services that offer multiple custom greetings like Tendant allow you to store multiple greetings so you can have a greeting just for a holiday that you can use every year. Specify the information you want callers to leave. Your voicemail greeting presents a great opportunity to gather important details that will help you better serve your customers. This may include account numbers best times to return the call, and of course, a brief summary of the issue or purpose of the call.
6. Don’t Overthink, Just Keep it Short and Relevant. The main point that we want to drive home with this article is that you shouldn’t overthink your business voicemail greeting.
Regardless, you have to remind your callers that it’s the holidays, that things are busy, and that in order for you to run your business more smoothly and get to as many customers as possible, you need your customers to leave a detailed message, and you need your voicemail greeting to express that it’s the holiday season and things will be slower. Remaining transparent by acknowledging it’s the busiest time of the year allows customers to anticipate a wait. This helps improve the customer experience and make them feel more welcome.
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As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
As a Small Business Phone service provider, SenturyLink offers VoIP and landline voice solutions. Business VoIP provides an advanced phone system and features. Voicemail. Caller ID. Call …