During business hours, you may want calls to ring a central office phone or make their way through an automated attendant.
16. Hi, you’ve reached [X Business Name]. Our regular business hours are [State opening hours]. If you need to reach someone immediately, please call [contact’s name] at [cell phone number]. If not, leave your name and contact information and a representative will get back to you when we re-open.
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You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.
It helps with improving communication and collaboration with teams, employees, and customers making it one of the best phone systems out there.
10. “Hey, this is [your name]. Thanks for reaching out. I’m busy at the moment, but if you leave your name, number, and message, I’ll return your call.
Note that most small business phone systems today include additional communication channels and team collaboration solutions, such as video calling, instant chat messaging, SMS texting, and file sharing.
VirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to streamline and improve communications with features such as unlimited minutes, video conferencing, business SMS, auto-... Read more
While an individual only needs a single voicemail box, businesses may need dozens or hundreds of boxes for their compliment of employees.
Calls to your phone line can simultaneously ring up to three additional phone numbers. The incoming call will be connected to whichever phone answers first.
Recognize Their Need. When someone calls your business, the voicemail should give them a sense of validation. This means that your voicemail should extend gratitude for their interest in your business, or an apology for not being there to answer your call. These two simple courtesies can go a long way in the creation or establishment of client/business trust. Make it Informative for the Caller. Your voicemail must include all the information the customer will need for your particular business. For instance, if you’re a brick and mortar establishment, it’s wise to include your store hours. It’s also a good idea to leave them an alternate way to contact you, especially if it’s after hours. After all, you don’t want to miss just one potential customer. Here are some suggestions for elements to include in your voicemail: Business name Hours (if brick and mortar) Alternate method of contact, such as email Your name
Q & A Voicemail provides an easy way to automatically pre-screen applicants for job..
To learn more about the costs of business phone systems, download our free eBook The Essential Guide to Business Phone System Pricing.
Ooma Office is a great option as far as small business phone systems go. They offer one affordable and comprehensive plan beginning at $19.99 per month per user. Their general features include unlimited calling in the United States and Canada. This also includes three-way conferencing. They have a range of office and mobility features as well. Those features include voicemail, a virtual receptionist, call transfer, hold music, call forwarding, smartphone apps, caller ID, toll- free numbers, and more.
A professional voicemail greeting can be the difference between a caller proceeding on to deliver their message or simply hanging up. Ensure you take the time to craft the right voicemail greeting for your business.
3. Business Voicemail Greetings. Hello, you've reached the Sales Department at [X company]. We can't take your call right now, but please leave your name, contact information, and the reason for reaching out, and one of our team members will be in touch within 24 hours.
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1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”