Sometimes it’s difficult to remember that customers don’t have the knowledge and expertise you and your colleagues have regarding your business. Again, the main idea behind a business voicemail greeting is to offer a clear, actionable message. If you’re using technical terms that make sense only to you and your colleagues, you’re going to alienate the customer rather than encourage him/her to leave a message.
Welcome to (company name), (short brand wording). If you know your party's extension, you may dial it now. Please listen carefully as our menu options have recently changed.
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Mood can also play an important factor in your recording. Record the greeting in a quiet place, remember to smile, and focus on leaving a positive message that’s sure to please your customers. (Tendant provides an example script you can leverage for your voicemail greeting.) Cut through the noise by speaking clearly. From honking horns to spotty cell service, callers often have their own background noise to contend with. The last thing you want is a missed message due to a lack of clarity, so make sure your outgoing greeting is clear, concise, and recorded at a reasonable pace.
If you’re working remotely now, but your mobile number isn’t on your business cards, add your mobile number to your business line’s voicemail message! If you’re worried that people will start calling your cellphone at all hours of the night – they won’t. They’ll treat it just with just as much respect as your business line.
18. “Thanks for calling [Company name/your name]. We hope you’re enjoying the holiday season. We aren’t available at the moment due to our holiday hours. Leave your name, number and the reason for your call and we’ll get back to you ASAP! Thanks for calling.” Everyone deserves a break. Let your callers know although you might be enjoying one too, that their needs are important.
You may also have the option to record a message and then upload it to your voicemail system.
On-premise or hosted PBX: This isn't a choice all businesses will face. Small analog phone systems usually come with a simple hardware PBX that's kept on-site. And medium and large businesses often want the control of an on-site PBX, but they also have the IT budgets needed to maintain them.
7. “Hi, this is [your name]. I’m either on a call or away from my desk. Please leave your name, number, and a brief message and I’ll get back to you. Thank you.”
Hi, we aren’t in at the moment, if you are trying to sell us something please start speaking now and hang up at the beep, everyone else start speaking at the beep and hang up when you’ve finished.
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Automatically redirects your incoming calls to another number, voicemail or do-not-disturb announcement.
31. Hello, you’ve reached [your name]. I’ll be out of the office from [start date] to [end date]. Please leave a message and I’ll return your call upon my return. Alternatively, you can email me at [email address] or call [name] at [phone number] for immediate assistance. Thanks for calling!
What kind of business phone service does your company use? If they haven’t been updated recently, or you haven’t made the switch to a higher-end VoIP phone that typically offers better sound quality, it’s time for an upgrade. The equipment you use can make all the difference. At the end of the day, people are judging your business based on little things like that.
Writing a script doesn’t mean you have to write a speech. A simple greeting is fine, like this sample voicemail message:
Website: https://blog.hubspot.com/sales/sales-voicemail-tips-that-guarantee-callbacks
VoIP packages generally offer the most features at economical pricing, but are subject to the vagaries of your current ISP. You may also be on the hook for purchasing their equipment.