26. Hello, you’ve reached [your name]. I’m either on another call, on a top secret mission to Mars, or I’ve just stepped away from my desk for the day. Leave a message after the tone and I’ll call you back tomorrow or in about seven months.
The fine print -- When will your contract be up for renewal? Is there any grace period? What has to happen for you to terminate your service?
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Once you identify your pain points, you’ll find it much easier to identify what instructions need to be present in your voicemail greetings. We hinted towards these before, so let’s just break down another example. If you want your customers to leave a voicemail, but you also want them to visit your website for additional help regarding their issue, give them a clear call to action, like a website address they can easily write down while they listen to your message.
Cell phone voicemail greetings are generally more personal and casual than office phones. Consider a greeting like “Hello, you’ve reached [your name]’s cell phone. I can’t take your call at the moment, but if you leave a brief message, I’ll get back to you as quickly as possible.”
77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
Don’t include the date unless it’s completely necessary. 16 of the messages I heard last month had the wrong date—one of the messages had a date over 2 months old!
Your voicemail greeting can make a positive or negative impression on people. By considering your target audience and tone, you should be able to keep it positive. Length: Don’t make people wait minutes to leave a message. Apologies: If people expect your to be available, apologize for missing their call. Set expectations: Let people know when they may receive a callback, but be realistic. Accuracy: If you change your voicemail for things like holidays, be sure to update it when needed. How do You Set Up a Business Voicemail?
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With a voicemail-to-email service, you have the option of deleting the voicemail from your phone system or third party storage service once it has been sent to you. This frees up space for new voicemails to be saved, so callers never reach a dead end.
With a voicemail transcription service, all of that is unnecessary. Instead, you can simply check your email or text messages and skim the transcription to gather the key details in a few seconds. It’s also great for situations where it’s disruptive or inappropriate to be on your phone.
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When you create a voicemail message, the next thing you need to ensure is that your prospects are aware that they have reached the right person so no confusion takes place.
The three price plans offered by Nextiva begin with their Office Pro plan that is available to users for as little as $19.95 a month. The Office Pro Plus solution by the company starts at $20.95 a month and the Office Enterprise plan offered by Nextiva can cost as little as $27.95 per month.
The three service plans offered by Grasshopper are competitively priced. The solo plan offers one business phone number along with three extensions for $29 per month. The partner plan comes with three business numbers and six extensions. The partner plan costs customers $49 a month. Lastly, the small business plan offered by Grasshopper includes five numbers and there is no limit to the number of extensions available to users. The small business plan costs $89 per month.
14. “Hello, you’ve reached [company]. If you’re looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to hear our lovely voices? Leave your name and number, and we’ll return your call straight away.”
Open the Phone app on your phone to begin. Tap the three-dots menu icon in the top-right. From the drop-down menu, tap the Settings option. In your Call Settings menu, click the Voicemail option. From here, you can double-check how your voicemail is configured.