Voicemail systems can be as simple as an answering machine or as complex as a system processing messages for an entire building full of people. Any type of business needs more than just a single mailbox answered on a single desk – even a business of one needs to keep personal and professional calls separate. The larger a business gets, the more robust its voicemail systems need to be. With VirtualPBX small businesses benefit as much as large enterprises when it comes to professional, customizable voicemail systems.
2. Announce yourself. Make sure to identify yourself and your business on your voicemail greeting. It confirms that your caller reached the right party. It will also reduce the number of wasted calls, hang-ups, and trivial messages that your small business receives. 3. Set the right expectation. Let your callers know when they can expect a call
.
Before we dive right in, it is best to review your small business communication goals. You want to ensure the business VoIP provider you decide to use has what you need to meet them effectively.
SIP is what's used for the vast majority of modern VoIP phone systems. It also handles phone service, video conferencing, and several other tasks just fine, which is why its use is so widespread. Where it has trouble is data security, but more on that in a bit.
Here are several tips to consider when setting up a professional voicemail greeting:
I’m out walking my donkey but as soon as I get my ass back in I’ll call you back. Leave me a message.
Make your phone system work for your business. With Suddenlink Business Voice, you’ll get crystal clear sound and features to keep you up and running.
With VoIP systems, extensions can be added by simply connecting the office's internal computer network.
A professional voicemail greeting should be no longer than 60 seconds. List the important information we've discussed above, provide alternative methods of communication and close with a thank you.
This isn’t just convenient. It can help streamline your daily tasks by consolidating the functions of programs you use most often.
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
The last few years have seen a huge rise in the use of automated voicemails and auto-attendant greetings. This has been especially true for the business sector, where professionals should record friendly and polite voicemails to greet their customer callers.
With cost, it’s important to know how much you will pay for each user, and the features included with that amount. You’ll want to identify your own unique telecommunications needs, and then find the right fit based on those needs, as opposed to simply reviewing the options on the market.
Wayne Rash's IT Watch Column: www.pcmag.com/it-watch Wayne Rash is a freelance writer and frequent reviewer of enterprise hardware and software. He is also a Senior Columnist for eWEEK. Email him at [email protected] Follow him on Twitter @wrash. Read the latest from Wayne Rash Line2 Review RingCentral MVP Review 10 Important Points for IT Pros Migrating Their Phone Service 10 Things About VoIP You Didn't Know You Needed to Know Why Mobile VoIP Should Be Part of Your Business Phone System More from Wayne Rash facebook twitter flipboard google instagram pinterest
Voice over Internet Protocol (VoIP) phone systems allow users to make voice calls over the Internet. It converts callers' voices to digital signals that travel over the internet, allowing people to make calls from their computers.
Auto Attendant SystemsCall Tracking SoftwareCloud PBXConference Calling SoftwarePBX Phone SystemsOnline Meeting ToolsSIP Trunk ProvidersVoIP Phone SystemsVoIP SoftphonesUCaaS Providers Home Business Phone Systems Small Business Phone Systems Small Business Phone Systems
Calls to your phone line can simultaneously ring up to three additional phone numbers. The incoming call will be connected to whichever phone answers first.