Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
Great list! These are the new generation of telecommunications. We are witnessing the transition from desk phone to mobile first communications. Apps are beginning to run all business phone systems. We all have a smartphone, we are always on the go and we want to cut the cord. Another fantastic new service is Vocaly.io run by three seasoned and well know telecom insiders. My company Compati Home Healthcare uses them and it is a great service.
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Remember that your goal is to have a higher rate of returned calls. To be able to successfully meet that standard, you need to earn the trust of the individuals you’re calling.
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That’s why a script is so helpful. Wondering why prospects aren’t leaving messages if you don’t answer right away, or what all of those missed calls are?
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A voicemail greeting, on the other hand, refers to the message that your callers hear upon answering the phone. Voicemail greetings can include any information you’d wish to convey, such as special sales, bargains, alternate phone numbers to use, or your company’s normal working hours.
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A busy greeting should tell callers that your phone lines are currently in use. You can direct people to wait on hold or leave a message. For example, “Hello, you’ve reached [company name]. Our representatives are currently helping other customers. Please stay on the line to speak with the next available team member, or press one to leave a message and we’ll call you back.”
15. “Hello, you’ve reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, ‘achieve 40% growth through streamlining HR’] and are unable to take your call. Instead of putting you on hold and taking up your valuable time, please leave your name, company, and phone number and we’ll give you a call back ASAP. Thank you!”
As a business owner, you want every customer interaction to leave a lasting impression. But have you ever stopped to ask yourself how your customers feel about your business voicemail greeting?
5. "Hello, [Person's name] is chasing new adventures and is no longer with [Company name]. Please forward all future requests to [New or interim person's name] at [phone number]. Thank you!"
Business voicemail greeting scripts. While it’s important to include a lot of standard and repeatable information in your business voicemail greeting, don’t forget to make it unique to your small business. Start with one of the following five scripts to get started with your own business voicemail:
While an individual only needs a single voicemail box, businesses may need dozens or hundreds of boxes for their compliment of employees.
29. Hi, this is [your name] at [X company]. I am on vacation right now and won’t be back to the office until [X date]! Please leave me your name, phone number, and the reason you are calling, and I will get back to you then. Alternatively, you can phone [Name] at [phone contact information]. Thank you for calling!