If you want them to leave a voicemail, tell them right from the beginning, “Please leave your name, reason your calling, and the best way to contact you.” If you want them to call you back during normal business hours, tell them, “Please call back during normal business hours.” If you want them to call back prepared for a lengthy conversation, you can say something like, “Please refer to our website’s FAQ page,” and then provide the URL. Self-service should never be underestimated.
One major pain point for any business is when customers aren’t going into a phone call or meeting prepared. If, for example, you’re a lawyer, you need your clients to come prepared with their documents ready. You also know that there are a ton of papers that need to be organized and filed — often with tight deadlines as well — and it’s imperative for the client to have it all readily accessible.

Kall8 is a little different from some others on this list of small business phone services because its primary focus is as a toll free number service. It touts itself as a way to direct and track online ad campaigns to toll free numbers. Along with it, Kall8 also offers basic phone service features such as voicemail and call forwarding. Prices start at $2.00/month per number. Vanity numbers and local numbers cost more. Add to that a per minute rate of roughly $.06 to .07 per minute. You could easily use this service to tie a Google Ad campaign to a phone number and allow you to track which ad performed best. Feature We Like: The online tools for tracking.
Your business miscommunication issues will immediately lessen with the 8×8 system. You can make better relationships by ensuring the delivery of messages is no longer getting in the way.