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If you've got a VoIP system, however, then you've likely got one of the aforementioned softphones as part of that service, and that's how most organizations are meeting the COVID challenge, as evidenced by a survey conducted last year by sister site, Spiceworks Ziff Davis:
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For one, be sure to understand QoS (mentioned above). This means going beyond understanding the concept and moving to how the networking equipment in your office -- or your employees' home offices if you're still at that stage -- can actually implement QoS. Most business-grade networking hardware will be able to handle QoS in more than one way, so testing which method will handle voice traffic more smoothly in your environment is important.
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
Visual voicemail on a Skype for Business desktop phone, Skype for Business app, or the Lync client for Mac.
When asked to press a number, pause on the phone/mic icon and click a number under the DIAL PAD tab.
If they are calling without an expectation that you always pick up (such as if you are a business coach or a one-man shop) then thanking them for calling might make the most sense.
Hello! You’ve reached [Luke on the Customer Success Team at LinkedPhone]. Our office is currently closed but rest assured your call is very important to me. Please leave your name and number and let me know how I could be of service to you. I’ll return your call on the next business day. Thank you!
Apart from providing you with local phone numbers, Sonetel also offers a chat widget to integrate on your website or into Facebook Messenger. It allows you to chat with your customers or communicate with your team more easily.
If you're using your mobile device for business calls, LinkedPhone's call screening feature makes it clear which calls are business calls and which calls are personal calls. Before you pick up, you'll see the name of the person calling and, if applicable, the call menu option selected. This provides a quick heads up for the types of questions the customer might ask.
FreedomVoice has two main offerings: Cloud Phone (VOIP) and Cloud Number (virtual phone system). The company says it has 250,000 small business customers. They offer a 30-day free trial for Cloud Number, then $9.95/month for limited minutes. CloudPhone, which includes a VOIP phone, starts at $29.95 per month. Feature We Like: Nice guided signup on the website for both services – very clear.
19. “Hi, you’ve reached [your name] at [X company]. We are sorry but our office is closed until [date]. Please leave us your name and phone number and our team will get back to you as soon as possible. Enjoy [holiday] and thanks for calling [company name]! If you do happen to be open the holiday season, it’s important to provide holiday hours. Especially if your hours vary from your regular hours.
Whether you’re using popular tools from Microsoft or Google, be sure to always take into account if these tools are useful, such as messaging platforms, SMS, emails, and phone system capabilities.
“Hey there! This is [name] at [XYZ company]. Thank you for calling. I can’t take your call right now but if you leave your name, contact info and reason for calling, I’ll call you back right away. Take care and speak with you soon!”
22. Howdy, right here’s [your name]. I’m at this time away from my phone. I return calls on Tuesday and Friday at 10 a.m. Please toddle away a detailed message including your title and a callback quantity and I’ll receive aid to you as rapidly as I will.
Instead of leading with tired old lines like 'Your call is important to us', brush up on your telephone etiquette and start your voicemail with a thank you.
The Best Professional Voicemail GreetingsCheck out our tips on making sure your voicemail is ready for your next missed call!