As the old saying goes, practice makes perfect. Read your voicemail script aloud several times in order to get the flow and annunciation correct. Soon, you’ll be a voicemail pro!
There is nothing more frustrating than being given an alternative contact number and then not having enough time to note the details.
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A few short years after voice mail was developed in the late 1970s, it quickly became an essential business tool.
2.) Dear caller. Unfortunately, all our representatives are busy attending to other customers. Please be patient. Thank you
Also, remember your company identity and branding – you can afford to be less formal with your greeting if you are a company that is known for a more quirky, outgoing approach.
Callers don’t have the luxury of seeing the script laid out in front of them while they’re listening to the various menu options. With this in mind, it’s important to use language that’s easy for callers to comprehend the first time they hear it.
Your voicemail greeting is the message your callers hear when they reach your voicemail. There are two types of voicemail greetings - Busy and No Answer. The Busy greeting is played when you are on another call and do not have call waiting, and the No Answer greeting is played when you do not answer the call.
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Interesting Read : Interactive Voice Response: What Is It And How Is It Beneficial?
11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
2.) Benvenuti alla John Doe. L’azienda è in vacanza ma il nostro servizio clienti sarà di nuovo disponibile da Lunedì 04.07.2016. La spedizione degli ordini ricomincerà l’01.11.2016. Nel frattempo siete pregati di inviare le vostre richieste tramite email a: [email protected] o compilando il modulo di contatto. Grazie Mille!
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Show that you’re human! Not everything in business needs to bland and boring. Add some personality to your voicemail while still maintaining professionalism. Do you have a fun fact about yourself or something unique to you? Share that in your voicemail and then ask for the customer to leave you with a fun fact so that you can call them back.
1.) Welcome to John Doe. Unfortunately, there is no one in the office right now or your are calling outside of business hours. Please leave a message or send an email to [email protected]. Many thanks for your call.
We suggest you create a script beforehand with the text of your message, and then read it while recording. Be sure to record away from background noises or distractions.
What’s more annoying than being unprepared? Doing business with someone who is. In other words, don’t wing it — practice your script, speaking slowly and annunciating each word.
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