9.) Welcome to John Doe. Unfortunately, there is no one in the office right now. Please leave your name and phone number after the tone. We will call you back as soon as possible.
Cox Business only masks caller id upon your request, and there is no upfront or recurring charge for this service. If you are unsure about whether or not your caller id is masked, contact a Cox representative. If your caller id is masked on your phone lines, you will need to follow this process to initialize and check your voice mailboxes:
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Here are some great examples to help you compose your own professional voicemail message:
Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.
2.) Estimado/a cliente/a, lo sentimos, en estos momentos todos nuestros representantes están ocupados atendiendo a otros usuarios. Le rogamos, tenga paciencia. Gracias.
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Be unique in your voicemail greetings, add a human touch when creating the message.
Record a customized greeting to be played when people are sent to your voicemail, or use a standard greeting.
Cox is providing access to the new voice mail platform seven (7) days before the migration to pre-initialize your new mailbox. This allows you to log in and change your PIN, record your name, implement preferred settings, familiar yourself with the new key presses, verify distribution lists and record other greetings. See the Quick Reference Guide for instructions.
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Using concise and simple words in your scripting helps ensure callers can comprehend what is being said. Although a complete on-hold message can be quite lengthy, it should include concise and to the point single messages. Aim to get each message across in around 35 to 40 words. Remember, what may read great in written word doesn't necessary sound great said out aloud.
If you only check and return messages once a day or once a week, let your caller know. This will avoid multiple messages by the same caller.
Show that you’re human! Not everything in business needs to bland and boring. Add some personality to your voicemail while still maintaining professionalism. Do you have a fun fact about yourself or something unique to you? Share that in your voicemail and then ask for the customer to leave you with a fun fact so that you can call them back.
True emergencies - such as extraordinary weather - should be addressed in your voicemail if it impacts your business. Thank you for calling the Carona Surf Shop. We are currently closed due to the inclement weather. Our normal business hours are Monday through Saturday, 10 am to 9 pm. Please visit www.caronasurfshop.com to order merchandise and to check our schedule during the hurricane.
2.) Cette ligne téléphonique est gratuite, sauf pour les frais de téléphone normaux
Instructions can also be found at www.coxbusiness.com/voice mail. The Voice Mail Quick Reference Guide will walk you through frequently used prompts and commands. After the migration of voice mail, will I be able to retrieve messages from my original voice mailbox?
We are very pleased with using Sound Telecom as our answering service. The staff that answers our phones are always pleasant and courteous and our messages are delivered promptly.