2.) Добро пожаловать в «Вася Пупкин и Ко». После праздников наш обслуживающий персонал будет снова доступен для вас с понедельника, с 4.7.2016. Доставка заказов начнется снова с 01.11.2016. В то же время вы можете отправить свой запрос на нашу электронную почту [email protected] или обратиться через нашу контактную форму. Огромное спасибо!
Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
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3.) Your contact person is still employed with other customer. To avoid long waiting times your welcome to leave your request and your contact information. We will contact you during office hours immediately. Many Thanks!
Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
He says checking voice mail, with all the announcements, codes and prompts, took 10 to 15 minutes out of a day, not including the time required to call each person back.
Calls overflow to the voicemail box if they can’t be answered during business hours. This may be during unusually busy periods or if there is no one to take the call.
32. Hi, you’ve reached [your name] at [X company]. Our office is currently closed until [X date]. Please leave us your name and number, and our team will get back to you as soon as possible. Enjoy [X holiday].
17. “Happy Holidays from [company name]. Our hours are a little bit different this holiday season. [List hours]. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. For all other inquiries, we’ll contact you when we are back from the holiday – we might be a few pounds heavier but eager to speak with you! Happy Holidays.” Things happen during the holidays, we know. Let your callers know you are still there just in case!
I appreciate your efforts at customer service. My clients receive the same impression and think better of my company.
Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
19. "Hello, you've reached [your name]. I'm currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,' or looking for SPF 150 sunscreen] and won't be back in the office until [date]. Leave your contact info and reason for calling and I'll get in touch then."
https://www.universalclass.com/articles/business/customer-service-using-voice-mail-and-taking-messages.htm
1. Select the fixed key with the envelope graphic, or dial the phone’s phone number.
Follow these tips to build a solid foundation for customer experiences that your startup can thrive on. Editor’s Note: This post was submitted by guest blogger, Roxy James. Enjoy! When you talk about customer experience, it should include the quality of goods and services, competitive pricing,
But even that has its limits. “Voicemail transcription still requires customers to leave a message, and they’re just not doing that,” Boalt says.
Give your business the complete cloud phone system— hardware and software that works together seamlessly.
"We are very happy with the quality of the translations and voice prompts On Air offers. On Air has a great selection of voice talents in all languages and customer service has been excellent which is why we have been using their services for the last 10 years." - Fylakti Baris, Operations, T3 Telecom Software, South Orange, NJ