There are three parts to a perfect on hold message: the script, the speaking tone and the written tone. And of course, there is also the music, which plays a big part in representing your business brand.
Before you record your professional voicemail message, take a quick peek through these examples for some inspiration:
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– [your company slogan here] Just be sure to keep it consistent to your current branding.
6.) Olá e bem-vindo ao John Doe AG - Agência para produtos de amostra. Infelizmente, todas as nossas linhas estão ocupadas no momento. Por favor, tente novamente mais tarde ou permaneça na linha. Obrigado, sua equipe John Doe. IVR Ansagen sind sehr individuell - Unsere Beispiel Ansagen gelten nur als ungefähre Richtlinie
Other employees can set up extension mailboxes individually; however, an office administrator can set up two or more mailboxes and navigate between them.
"Voice mail has lost its appeal primarily because it's very much tied to the notion of the phone and your communication being tethered to a physical thing or a physical location," he says.
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
Hi, you’ve reached Customer Service. We are busy assisting other customers at the is time. Please leave a detailed message with your order number or customer ID, the reason for your call, and the best number to reach you. A Service Specialist will return your call as soon as possible.
Identify yourself. A professional greeting is also personal. Speak your name, job title and company name within your message. But be conscious, you do not want to record a lengthy message.
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The last few years have seen a huge rise in the use of automated voicemails and auto-attendant greetings. This has been especially true for the business sector, where professionals should record friendly and polite voicemails to greet their customer callers.
When recording, choose a quiet area, speak clearly, and use your full name (first and last).
32. Hi, you’ve reached [your name] at [your company]. I’m away from my desk. Please leave your name, number and a message, and I will get right back to you.
Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
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If you started your company more than a year ago, it’s probably time to change your voicemail script. Your recording should match the brand, tone, and voice of your company — just as though a caller were speaking to a member of your team.
4.) Benvenuti alla John Doe Solutions. A causa di un evento interno, il nostro servizio di segreteria non è disponibile oggi. Potete lasciare un messaggio. Saremo nuovamente al vostro servizio lunedì. Ringraziamo per la vostra comprensione.