Business Intro – quick intro announcement heard by the caller before they speak with a business representative. Usually quite short and welcoming, introducing the business to the caller.
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It is, therefore, kind and polite to reassure them that they have reached the right person by stating your name or company name at the start of the message.
1.) Dieses Gespräch kann zur Qualitätssicherung und für Schulungszwecke mitgehört oder aufgezeichnet werden.
3.) Добро пожаловать в «Вася Пупкин и Ко» – если ваш язык немецкий, пожалуйста, нажмите 1 - для английского языка, пожалуйста, нажмите 2.
5.) Benvenuti alla mailbox personale di Dirk Schuster, dell’azienda John Doe. Si prega di lasciare un messaggio con il vostro numero di telefono dopo il segnale. Sarete richiamati al più presto possibile. Per richieste urgenti, si prega di inviare una e-mail a: [email protected]. Grazie per la vostra chiamata.
35. Hello, we’re wishing you all a happy [X holiday]. Our office is currently closed so our employees can celebrate with their loved ones. Please leave your name, number, and reason for calling and a member of our team will return your call when we reopen on [X date].
4.) Добро пожаловать в «Вася Пупкин и Ко». Вы можете связаться с нами в рабочие часы с понедельника по четверг с 9 утра до 12.00, и с 14.00 до 16.00 часов дня, а также в пятницу с 9 утра до 12.00. Вы можете рассказать нам о вашем вопросе по почте [email protected] и мы свяжемся с вами как можно скорее – Спасибо.
As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
6. The Technician's function code prompt repeats. Enter the desired Busy option from the table above.
17. Hi, this is [your name] at [X Business Name]. Our office is currently closed, but I’ll be back in the office at 9 a.m. tomorrow. Feel free to leave a message or send me an email at [email address], and I’ll get back to you as quickly as possible.
When you want callers to leave a message, make sure your voicemail greeting indicates that. Be sure to keep your greeting short and direct, and include the info you want to capture.
23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."
Does your organization have a witty catchphrase or slogan? If so, use that to your advantage. Here is one that could be tailored towards a custom software company:
If you are alright with your prospects reaching out to you after work, then share your contact details will help them to reach out to you. This is not a mandatory technique, but if you believe that you can cater to prospects after your working hours then this technique is great to conduct.
"Hello, you've reached [name] at [company]. I'm unable to come to the phone right now. Leave your name and number, and I'll return your call as soon as I'm free. Thank you."