Or say that your brand is on a holiday, you can’t miss out on leads because you know their value on your business.
2.) Dear caller. Unfortunately, all our representatives are busy attending to other customers. Please be patient. Thank you
.
5.) Willkommen bei Mustermann - Vielen Dank für Ihren Anruf. Wir befinden uns zur Zeit alle im Gespräch. Bitte haben Sie einen Moment Geduld wir sind gleich persönlich für Sie da.
The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
5.) Welcome to John Doe. Personally you can reach us Monday to Friday from 7am to 6pm and Saturdays from 10am to 1pm. If you want to place an order or have a question, then please leave your name, customer and phone number. We will call you back as soon as possible. You can always send an email to [email protected]. Many thanks for your call - good bye.
After JPMorgan Chase said last week it was canceling voice mail for most of its employees, I sent the bank's public relations department an email.
Cell phone voicemail greetings are generally more personal and casual than office phones. Consider a greeting like “Hello, you’ve reached [your name]’s cell phone. I can’t take your call at the moment, but if you leave a brief message, I’ll get back to you as quickly as possible.”
the fixed system message, "I'm sorry, the person you are calling is currently on the phone." followed by the fixed system prompt, "Begin speaking after the tone, then hang-up when you are finished or press any key for further options."
7. Hello, this is [your name] at [your company]. I’m currently out of the office, but if you leave your name, number, and a brief message, and I’ll return your call as soon as I get back.
We'll email you twice a month with our actionable tips, and industry trends fueling business growth, so feel free to sign up.
As a customer service representative, you need to be as helpful as possible to your customer – even if you cannot speak to them in real time.
1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
2. Hello, you have reached the office of [your name]; I will be out of my office starting on [date] and will be returning on [date]. You can call me when I return or leave a brief message. If this is an emergency I can be reached on my cell, which is [your number].
42. Hi, you’ve reached [X company]. Our team is currently out of the office or assisting other customers. Leave your name, number, and a brief message so we can direct your call to the proper team member when we return.
3.) Herzlich willkommen bei Mustermann - Welcome to Mustermann. Für Deutsch drücken Sie bitte die 1 - for English please press 2.
The voicemail message can be anywhere between 10- 25 seconds. Keep it as short as you can because the prospects need to hear the vital details in it.
Nobody wants to play phone tag. Skip the back and forth by explicitly telling the caller to leave their name, number, and the best day(s) and time(s) to reach them. Your clients will appreciate you not wanting to waste their time.