Your business voicemail recording is a great opportunity to extend your marketing to current and potential customers. Make sure you are maximizing your marketing reach with these 5 tips to optimize your voicemail recording.
• Uniform Distribution: routes calls to the first available line in the group that has been idle the longest.
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Change your voicemail password: Go to Settings > Phone > Change Voicemail Password, then enter the new password.
Don’t keep the same old voicemail greeting forever. Not just because it can get stale and boring, but because you’re missing out on the opportunity to let people know what you’re up to. If your business is having a sale, be sure to update your voicemail with that information. Or if you plan on being out of town for a few days, let people know that their phone calls will not be returned until the date that you return.
“Hi, thanks for calling the office of (insert your name). I’m away from my desk or out of the office. Please leave your name and number, and I’ll return your call as soon as possible. If you need immediate assistance, please hang up and reach our customer support team at (insert phone number). Thanks, and have a great day!”
Recent statistics from Forbes magazine show that 80 percent of callers sent to voicemail do not leave messages because they don' think they'll even be heard.
Set the right tone for the call by introducing your business in a welcoming manner. The message can be played either by itself or as an intro to IVR prompts.
Need your voicemail recording as soon as possible? Depending on the complexity of your job, you can receive your final audio files in as little as one day.
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It is courteous to acknowledge the effort the caller has made to try to connect with you over the phone.
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@Fa5t3r - I would try a wide range of different tones when recording and play them back to see what goes over the best and what projects the image you want people to hear. Remember that some people may be going to hear this message over and over again depending on how often they have to call you so you want it to be very pleasant and not at all irritating.
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.