7. “Hi, you’ve reached [your name] at [your company]. Sorry I missed your call. I’m especially busy today, but if you leave me your name, phone number, and a brief message, I’ll get back to you within the day. Chat soon!” Your callers want to hear from you soon. Calling back within the business day lets them know you’re reliable despite how busy you are.
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30. Hello, you’ve reached [your name]. I’m currently out of the office and will return on [X date]. If your call requires urgent attention, please call [Name] at [phone number] and they’ll be happy to assist you. If not, leave a message and I’ll return your call when I get back.
To change the number of times your phone rings before voicemail answers, please contact us and a representative will set your ring cycle.
Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
Now that you know what you want your customers to do when they leave a message, you have to make sure that message is coming off clearly. Run it by a couple of your colleagues and ask them if your greeting makes sense and adjust wherever necessary. If you’re speaking too fast, slow down. Accounting isn’t the most inviting profession.
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Another great information you can put in your voicemail messages is to inform your prospects when you can reach out to them say the next morning or mid-afternoon and more so that they can be aware of when they can expect a call from you.
We’re all familiar with this type of voicemail greeting. Simply put, a caller reaches you by dialing your number or extension directly. For an optimal personal voicemail greeting, be clear about who you are, the team you’re on, and when the caller can expect a callback. Unlike company and department voicemail greetings, you may not be able to configure a greeting for open and closed business hours. If that’s the case, use a general voicemail greeting that accommodates both scenarios.
I’m out walking my donkey but as soon as I get my ass back in I’ll call you back. Leave me a message.
It’s important to note that you will typically be recording over any existing messages on your system. So if you have professionally recorded greetings you may need to have them reloaded into the system in the new year by a technician.
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Regardless, you have to remind your callers that it’s the holidays, that things are busy, and that in order for you to run your business more smoothly and get to as many customers as possible, you need your customers to leave a detailed message, and you need your voicemail greeting to express that it’s the holiday season and things will be slower. Remaining transparent by acknowledging it’s the busiest time of the year allows customers to anticipate a wait. This helps improve the customer experience and make them feel more welcome.
A Message On Hold program (MOH) plays to callers waiting on hold or in queue. It features recorded announcements (paragraphs) and music that plays in a continuous loop. All other project types, such as voice prompts for telephony, website audio, voice mail greetings and others, are considered “Voice Productions”. While these projects can feature music in addition to voices, they are delivered as separate files and do not play in a loop.
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Hello, you have reached the reception of Dr. X please leave your name, reason for calling, and your number so I can call you back as soon as I can. If you are experiencing a medical emergency please hang up and dial 911.
Setting up your voicemail is easy! If you buy voicemail as a feature to your phone package and you have access to this simply follow the below steps. Dial *318 from your home phone to access your voicemail. You will be prompted to enter a four-digit PIN by entering it on the keypad and then pressing #. You will also be asked to confirm it by re-entering and pressing # again. The system default PIN is 0000. You will be prompted to record your name. Just say your name and press #. To re-record your name, press 1. To keep the recording, press#. Once you have recorded your name, you will be prompted to select a greeting. You can record your own greeting by pressing 1, and then # when you are finished. Or, you can use one of the standard greetings by pressing 2, 3 or 4 (just follow the instructions). Your mailbox is now ready to use. Back to Ritter Communications Contact Us